Position would require the candidate to be a W2 employee of Donatech
US Citizenship Only
In this position, the candidate will act as primary customer point of contact for inquiries, problem resolution, order entry, quoting, schedule changes, credit issues, warranty administration, on-line technical publications administration, and AOG support for our client. They will submit quotes for price and availability of client Aviation standard products based upon inventory levels or production availability. In addition, they will review all customer purchase orders for production items after resolving specific conditions, acknowledges purchase orders with negotiated terms and conditions, and advise status of open orders to the customer. They will also be responsible for insuring that all mutually agreed purchase order requirements, including delivery schedules, are accomplished.
Take ownership of the RMA/Part 21 process and assist other Order Admins with processing any/all open orders as they occur.
Document/improve current process in order to help maintain customer established TAT (Turn around times).
Ensure export control requirements are being met as they relate to the Customer Support Administrator position.
Takes the lead to improve the way we do business with all Customers. Identify, recommend, and implement innovative process improvements.
Ensures SOPs are updated upon completion of process improvement projects.
Participates in business to business capabilities through Web-site enhancements and E-commerce upgrades.
Manages customer relationships beyond current business activities by developing relationships with Customers.
Will be responsible for all interfaces between L3Harris Aviation Products and customers regarding contract/PO matters.
Can manage customer conflict with tact to ensure a win-win solution.
Demonstrates thorough knowledge of MRP systems and will become knowledgeable with client MRPs as it relates to the Order Management function.
Demonstrates empowerment, ownership, and accountability throughout all aspects of the Order Management position.
Maintains current customer files and archive files and correspondence greater than one year old.
Assists other Order Management administrators when required. Provides support to Regional Sales Managers and pro-actively communicates sales activity.
Responsible for performing job duties in a manner consistent with established client Ethics and Standards.
Responsible for working a manner consistent with established safety rules and regulations and the use and maintenance of required personal protective equipment; including, but not limited to safety glasses, etc.
May develop and process dealer agreements with the necessary management approvals.
Performs job duties in accordance with approved procedures established in support of Sarbanes-Oxley regulations.
Works in Excel, specifically developing pivot tables, charts and formulas.
Experience with customer account management and purchase order reviews
Requires a High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience.