Job Description

Job Description

Salary: $60,000 - $68,000

Job Title: Service Engineer IDepartment: Support Team

Reports to: Service Lead Job Type: Full-Time

We accept applications on a rolling basis. While this position may not be available for immediate hire, all qualified candidates will be interviewed and made aware of the hiring timeline.

Job Summary:

Service Engineer I is an entry-level engineering position with high expectations for technical aptitude. The pace and demands in this environment are usually much greater than an "in-house" position. This person should be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, Exchange, IIS, Terminal Services, VPN's, firewalls, backup systems, cloud services and more. The right fit for our team will demonstrate a strong work ethic, exemplary problem-solving skills, outstanding people skills and a passion for helping users.

Duties/Responsibilities:

• Take ownership of Service Tickets, updating status and ensuring resolution
• Provide exceptional client service over the phone, email, remotely, and in-person
• Installing, configuring, troubleshooting and customizing Microsoft Office and Office365 applications per customer's preference.
• Installation, configuring and testing of workstation hardware including video cards, NICs, sound cards, hard drives, Core Assets and mobile devices
• Administration of Exchange, including adding/removing users and groups, configuring folder permissions if applicable, forwarding mail to other accounts, checking event logs, configuring and restoring from backup
• Maintaining up-to-date documentation of client networks

• Remote and onsite work as needed for clients around the Puget Sound region

Required Skills/Abilities:

• Experience using remote take-control services
• Experience providing customer support
• Eager to problem solve and help users, no matter how simple the solution
• Ability to process auditory information while performing technical tasks
• Comfortable asking for technical expertise from others
• Strong time management skills

Recommended knowledge:

Advanced knowledge of Windows desktop operating systems and familiarity with Microsoft Office 365 required. The work calls for problem-solving in environments rich in Windows Server, Exchange, IIS, Terminal Services, VPN's, firewalls, backup systems, and cloud services. You should be able to demonstrate your experience supporting Windows-based network environments.

Cover Letter Required:

Submissions without a cover letter will not be considered

To help us gauge your fit, please submit a Cover Letter that describes your technical expertise, knowledge of IT systems, infrastructure, and project management methodologies. Share how your experiences and skills align with Interplay's customer-focused and personal approach. We look forward to learning more about you and your passion for IT.

• One page maximum (250-350 words)
• Describe your technical skills and software proficiencies
• Detail any side projects or start-up work youre doing
• Show your passion for the IT industry
• Be sure to describe your communication style and people skills
• Share what you are passionate about in your personal life
• Give us a sense of who you are; humor is important to us!

About Company:

Thank you for considering Interplay, a service-driven IT management firm in Seattle. Since 2001, we've been providing IT Managed Services for a diverse clientele, ranging from 20 to 200 users. We pride ourselves on being lean, capable, and, most importantly, customer focused.

Our approach is based on a fixed-fee model covering support, monitoring, administration, and more. We aim to simplify IT landscapes for efficiency and profitability.

At Interplay, we are an equal-opportunity employer and foster a diverse, inclusive, and collaborative work environment. When you become a member of the Interplay team, you'll find that creativity is encouraged, and you have a significant say in how you perform your work and what areas you choose to specialize in. We don't micromanage; we empower. We're seeking individuals who share our vision and values. We offer competitive wages, comprehensive benefits, and a relaxed work environment that fosters creativity.