Customer Service Specialist (hiring 4 People) Job In Richardson, Texas, Staff Perm

Published 2022-09-22
Expires 2022-10-22
ID #1178482128
Customer Service Specialist (hiring 4 People) Job In Richardson, Texas, Staff Perm
United States, Texas, Richardson,
Published September 22, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Customer service specialist (hiring 4 people)

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Customer Service Specialist

We are hiring 4 Customer Service Specialist to support a Global HVAC organization. These roles handle a variety of incoming dealer and technician calls that will be placing orders for parts or replacement parts using an order management system.

You will be tasked with "up-selling" additional parts that go with the part ordered.. i.e. if a compressor is ordered, you would suggest that the related capacitor is purchased also.


POSITION: Contract to Hire

LOCATION : Richardson, Texas 75080 (Train 5 weeks Onsite, then work a staggered schedule of 1 week in office and 1 week remote)

TRAINING HOURS: 8AM to 5PM (must be able to train these hours)

SHIFT HOURS: 9:30AM to 6:30PM (must be able to work these hours)

START DATE: Class Starts 9/19/22 (candidates "must" be able to start on this date to be hired)

PAY: $21.00 hour

BENEFITS: PTO, Healthcare, Dental, Vision, Term Life, Short Term Disability etc.

Under general supervision, handles a variety of incoming customer calls and fulfills customer needs to ensure customer satisfaction.

May respond to e-mail inquiries.

Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.

Processes new orders based on customer requests.

Tracks open orders to ensure completeness in a prompt manner.

Checks pricing and verifies availability.

Reviews and troubleshoots customer problems and initiates standard action for repair, replacement, return or field service as guided by customer service policies.

Uses computerized system for tracking, information gathering, and/or troubleshooting.

Provides support to lower-level staff on non-standard cases where policy and practice are not formalized or documented and individual case determination may be required.

Refers highly unusual situations to higher authority for review and reconciliation.

May assess needs and suggest/promote alternative products or services.

Customer service is the primary function but may include minimal selling or promotion of products or services.


Requires a high school diploma or an equivalent combination of education and experience.

A bachelor's degree or equivalent is preferred.

Requires at least 2 years related experience.

Excellent written and verbal communication skills, including effective listening skills.

Ability to learn and understand technical terminology.

Must be able to work in a fast-paced goal-oriented environment.

Able to handle multiple tasks, stay organized, and focused on details.

Requires general knowledge of the organization, and thorough knowledge of company products and services.

Requires ability to navigate a computerized data entry system or other relevant applications.

About Staff Perm

Staff Perm is an Award Winning and Certified Small Business Enterprise that is BBB Accredited utilizing a staff with over 20 years of staffing and placement experience to simplify the employee recruitment process. Our corporate office is located at 2221 Lakeside Blvd. Suite 1120, Richardson, Texas 75082

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    Registered on October 7, 2017


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    Advertising is an audio or visual form of marketing communication that employs an openly sponsored, nonpersonal message to promote or sell a product, service or idea. Sponsors of advertising are often businesses who wish to promote their products or services. Advertising is differentiated from public relations in that an advertiser usually pays for and has control over the message. It is differentiated from personal selling in that the message is nonpersonal, i.e., not directed to a particular individual. Advertising is communicated through various mass media, including old media such as newspapers, magazines, Television, Radio, outdoor advertising or direct mail; or new media such as search results, blogs, websites or text messages. The actual presentation of the message in a medium is referred to as an advertisement or "ad".

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