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Customer Service Specialist (hiring 4 People) Job In Richardson, Texas, Staff Perm

Published 2022-09-22
Expires 2022-10-22
ID #1178482128
Free
Customer Service Specialist (hiring 4 People) Job In Richardson, Texas, Staff Perm
United States, Texas, Richardson,
Published September 22, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Customer service specialist (hiring 4 people)


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Description





Customer Service Specialist



We are hiring 4 Customer Service Specialist to support a Global HVAC organization. These roles handle a variety of incoming dealer and technician calls that will be placing orders for parts or replacement parts using an order management system.



You will be tasked with "up-selling" additional parts that go with the part ordered.. i.e. if a compressor is ordered, you would suggest that the related capacitor is purchased also.



*NO TIME CAN BE MISSED IN TRAINING OR IT COULD RESULT IN IMMEDIATE TERMINATION



POSITION: Contract to Hire



LOCATION : Richardson, Texas 75080 (Train 5 weeks Onsite, then work a staggered schedule of 1 week in office and 1 week remote)



TRAINING HOURS: 8AM to 5PM (must be able to train these hours)



SHIFT HOURS: 9:30AM to 6:30PM (must be able to work these hours)



START DATE: Class Starts 9/19/22 (candidates "must" be able to start on this date to be hired)



PAY: $21.00 hour



BENEFITS: PTO, Healthcare, Dental, Vision, Term Life, Short Term Disability etc.



Under general supervision, handles a variety of incoming customer calls and fulfills customer needs to ensure customer satisfaction.



May respond to e-mail inquiries.



Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.



Processes new orders based on customer requests.



Tracks open orders to ensure completeness in a prompt manner.



Checks pricing and verifies availability.



Reviews and troubleshoots customer problems and initiates standard action for repair, replacement, return or field service as guided by customer service policies.



Uses computerized system for tracking, information gathering, and/or troubleshooting.



Provides support to lower-level staff on non-standard cases where policy and practice are not formalized or documented and individual case determination may be required.



Refers highly unusual situations to higher authority for review and reconciliation.



May assess needs and suggest/promote alternative products or services.



Customer service is the primary function but may include minimal selling or promotion of products or services.



REQUIREMENTS



Requires a high school diploma or an equivalent combination of education and experience.



A bachelor's degree or equivalent is preferred.



Requires at least 2 years related experience.



Excellent written and verbal communication skills, including effective listening skills.



Ability to learn and understand technical terminology.



Must be able to work in a fast-paced goal-oriented environment.



Able to handle multiple tasks, stay organized, and focused on details.



Requires general knowledge of the organization, and thorough knowledge of company products and services.



Requires ability to navigate a computerized data entry system or other relevant applications.



About Staff Perm



Staff Perm is an Award Winning and Certified Small Business Enterprise that is BBB Accredited utilizing a staff with over 20 years of staffing and placement experience to simplify the employee recruitment process. Our corporate office is located at 2221 Lakeside Blvd. Suite 1120, Richardson, Texas 75082



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    Registered on October 7, 2017

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