REMOTE - DISTRICT OF COLUMBIA, DC – Secret Clearance Required
About Swingtech Consulting, Inc.
Swingtech Consulting, Inc. provides technology, management, and administrative consulting services for the federal, state, and local government. Our team is comprised of skilled, certified consultants that help clients achieve success with effective, creative, and rapidly executed solutions.
Swingtech Consulting, Inc. is rapidly growing, and we are always looking for intelligent and motivated people to join our team to support a federal government customer. We are committed to excellence, so training, supporting, and empowering our team is a top priority for us.
Position Overview:
This role will work closely with our Technology & Innovation Architect and Business Analyst to understand and define agile requirements and drive the entire SLDC process from design to building Service Now-based solutions.
Responsibilities:
- Gathering Requirements, Analysis, Design, UI, Workflow, and Application Development activities.
- Facilitating rollouts of new applications, enhancements, and new modules.
- Implementing Service Now customizations including, but not limited to: Scoped Applications, Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, workflow administration, and Reports.
Qualifications and Skills:
- Excellent understanding of the ways in which Service Now can be configured, customized, and scripted in both Global and scoped application environments.
- Knowledge of how to assess the performance of a Service Now environment, how to diagnose performance problems, and best practices for improving performance.
- Ability to write Java Script code that is easy to read, follows standards with extensibility and reuse in mind.
- Ability to write unit tests and support end-to-end testing across all phases of SDLC.
- Knowledge of best practices and development patterns.
- Strong communication skills, both written and verbal.
- Must be comfortable engaging stakeholders, process owners, and non-technical users.
- Must be experienced in working with business users to identify business requirements and workflows and able to translate business requirements into technical solutions.
- Develop clear and concise technical and process documentation, making use of the knowledgebase module within Service Now.
- Identify, train, and communicate best practices related to Service Now development and usage to customers and employees.
Requirements:
- Bachelor’s in computer science or equivalent.
- Minimum of 3+ years of Service Now platform experience (required).
- Must have 5+ years of overall Software Development experience.
- Must have 3+ years of Service Now Scoped Application Development experience.
- Must have 3+ years of Java Script programming experience on the Service Now Platform.
- Experience implementing systems using the Agile/Scrum methodology.
- Service Now Developer (CAD) and Administration (CSA) Certification.
- Experience with scripting in Service Now (Scoped App, Business Rules, Script Includes, UI Pages, UI Macros, etc.).
- Experience in large-scale development work on Service Now.
- Experience developing apps using the Service Now Platform.
- Candidate should have excellent verbal and written communication skills and be able to multi-task in a fast-paced, high-volume environment.
- ITIL V3 Certification.
- Knowledge of ITIL processes.
- Understanding of databases.
- Previous legacy Migration to Service Now experience.
- Knowledge of SQL and CI/CD.
Desirable
BENEFITS SUMMARY
- 15 PTO days.
- 11 paid holidays.
- Medical Insurance with 3 options (HSA with $600 Employer Contribution).
- Dental Insurance with no age limit orthodonture.
- Vision Insurance through Eye Med in and out of network coverage.
- Short Term and Long-Term Disability coverage with 100% premium support.
- Life insurance and AD&D with 100% premium support.
- Supplemental Life Insurance.
- Critical Care and Accident Insurance availability.
- Pet Insurance through Nationwide.
- Employee Assistance Program.
- 401k with enrollment from day one. 4% deferral by the company.
- $1500 Annual Training Budget.
- $1500 Referral bonus.
- Eligibility for annual merit and discretionary bonus.
- Flexible work arrangements.
Equal Opportunity Employer Minority/Female/Veterans/Disabled
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