This position is for an experienced senior engineer in the Microsoft Exchange, Lync , and Office 365 technology space. This engineer will architect, implement, and primarily support Unified Messaging and Exchange solutions. This role will also support strategic initiatives that move services from on-premise to Office 365.
Primary Responsibilities and Essential Functions
- Design, build, and implementation of conferencing solutions. On-Premises (Lync 2010) and Office 365 Multi-Tenant (Skype for Business).
- Interact with the team and internal customers to ensure continuity and customer satisfaction of services.
- Actively participate in developing operational models, processes, and procedures.
- Responsible for deliverables of technical projects relating to messaging systems, collaborating with enterprise solutions design to deliver build diagrams and run documentation for operations.
- Work with service owners and business leaders to recommend solutions to address new business requirements.
- Provide operations and Tier III support for the following Microsoft Platform technologies:
- Skype for Business
- Exchange 2013
- Exchange Unified Messaging
- Active Directory
- Office 365 Technologies
• Troubleshoot IP-based faxing systems.
• Tier III support for client systems.
Qualifications
- Generally 5-8 years of experience in related field (i.e. Microsoft Platform technologies in a large enterprise) OR 3-5 years of experience in a related field if the candidate has an advanced degree.
- 5+ years of experience with Lync/Skype and Exchange systems.
- Vo IP/telephony experience with multiple solutions (i.e. Cisco, Avaya/Nortel), working knowledge of PBX integration scenarios (i.e. Skype Server deployed with the intent to handle voice communications; including the ability to make inbound and outbound PSTN voice calls via third-party PBX, gateway, or SIP Trunk).
- Success at migrating an enterprise environment to the latest version of Skype for Business to include cloud migrations such as Office 365 services.
- Experience with routing and switching protocols, TCP/IP, Qo S, VLANs, DNS, and WAN protocols related to voice technologies.
- Strong understanding of Windows Server 2012.
- Experience with using Power Shell to manage Skype and Exchange.
- In-depth knowledge of network captures and network troubleshooting.
- Working knowledge of load balancing solutions.
- Strong diagnostic and problem-solving skills.
- Understand the integration of Lync/Skype systems within a Cisco IP telephony infrastructure such as CUCM and Cisco Telepresence.
- Outstanding customer service, communication, and presentation skills.
- Experience writing technical documentation for use in operations.
- Ability and willingness to work under a rotational escalation On-Call team.