Mgr Technical Support, Herndon, Lumen

Published 2023-01-26
Expires 2023-02-26
ID #1362897289
Mgr Technical Support, Herndon, Lumen
United States, Virginia, Herndon,
Published January 26, 2023

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Mgr technical support

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Job Description About LumenLumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: lumentechco, Facebook: /lumentechnologies, Instagram: lumentechnologies and YouTube: /lumentechnologies. The Role The Manager Technical Support – Outside Plant (OSP) Fiber Installation and Maintenance provides daily technical oversite and tasking for a team of field technicians. Provides input to project proposals and adheres to project and O&M related budgets. Works with engineering and project management staff to define fiber testing schedule and priorities. Attends deployment meetings with customer and acts as Subject Matter Expert (SME) on cable infrastructure installation related activities. The Manager Technical Support – Outside Plant (OSP) Fiber Installation and Maintenance ensures department is properly staffed, trained, and certified where required. Provides input into tools and equipment required to satisfy job/project requirements. Active TS/SCI clearance Required The Main Responsibilities · Set up weekly schedules/monthly schedules for programmatic tasking and on call maintenance (24x7x365)· Performs annual dark fiber testing requirements working with engineering/project management staff for priority links and provides updates to as-built fiber planning· Oversite of staff in fiber splicing and testing, cable installation at customer premises, and minor conduit installations inside buildings· Provide staff assistance to route technicians when required· Attends customer meetings/site surveys as required· Repairs existing field hardware such as, cable grounding stations, hookup points, splice enclosures, handholes, and COTT markers· Review technician’s daily reports · Prepare daily, weekly, and monthly reports for management reporting· Responds to emergency restoration events to include initiating plan of action and seeing through to completion· Ensures staff of technicians is properly and accurately recording time· Ensures staff of technicians is completing corporate, security, and customer training within allotted time· Maintains corporate provided tools and equipment ensuring tools are in workable condition· Provides reviews and inputs into project related proposals· Provides annual reviews for staff· Ensures employees are properly safety trained and maintain certifications for accessing various right-of-ways· Problem-solves when issues arise and provides recommendations for solutions What We Look For in a Candidate Strong people skills and must be able to work in a group/team environment· Excellent organizational habits with ability to be flexible as daily activity warrants· Excellent verbal and written skills and the ability to effectively interview technical contacts for content information· Strong technical skill in understanding optical fiber and its operationEducation and Experience:· Two years of management/supervisory experience· Five or more years applicable work experience in utility construction related industry· Certification in EIA/TIA related programs Security Requirements:· Active TS/SCI clearance· Must maintain eligibility requirements for access to classified information (applicant selected will be subject to a government security investigation)Other Requirements:· Must have a valid driver’s license have a clean driving record· Some local travel required What to Expect Next Requisition : 310632EEO StatementWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.DisclaimerThe above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions. Salary Range Salary Min : 85230Salary Max : 189360This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information[ here.]( -information) We're able to answer any additional questions you may have as you move through the selection process.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking[ here.]( For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions. Salary Range Salary Min : 85230Salary Max : 189360This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

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    Architecture is both the process and the product of planning, designing, and constructing buildings and other physical structures. Architectural works, in the material form of buildings, are often perceived as cultural symbols and as works of art. Historical civilizations are often identified with their surviving architectural achievements. The term architecture is also used metaphorically to refer to the design of organizations, software, and other abstract concepts. Construction is the process of constructing a building or infrastructure. Construction differs from manufacturing in that manufacturing typically involves mass production of similar items without a designated purchaser, while construction typically takes place on location for a known client. Construction as an industry comprises six to nine percent of the gross domestic product of developed countries. Construction starts with planning, design, and financing; and continues until the project is built and ready for use.

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