Technical Support Manager (tss-ops-sns-03) Job In New York City, New York

Published 2023-09-19
Expires 2023-10-19
ID #1848785631
Technical Support Manager (tss-ops-sns-03) Job In New York City, New York
United States, New York, New York City,
Published September 19, 2023


About Client:

 The Client is a renowned multinational technology company which has grown to become one of the world's most influential and successful companies in the field of software development, computer hardware, and related services.

The Client’s primary focus revolves around developing, manufacturing, and licensing a wide range of software products, including the globally recognized operating system, Windows. It has released several versions of Windows, catering to both personal computers and servers, which have become integral to the functioning of millions of devices worldwide.

Apart from Windows, client offers an extensive portfolio of software applications and tools for both individuals and enterprises.

Moreover, client has a substantial presence in the field of artificial intelligence (AI) and research, working on projects like the development of conversational AI agents, natural language processing, and machine learning technologies.

Rate Range: $85-$95/Hr.

Job Description:

Technical Support Manager Candidate will be in charge of coordinating with several internal and customer technical teams on a daily basis.

Candidate will be in charge of creating project plans, architecture diagrams and documents, and tracking tasks and resources to ensure successful completion.

Candidate should also possess deep technical skills to be able to step in and guide other staff in their duties.

Candidate will be in charge of maintaining a highly available multi data center production environment. Candidate should possess experience in configuring, troubleshooting, scaling and managing complex systems and providing user support.

Candidate should be a team player and excellent communicator.

Role responsible for the coordination, completion, execution of tasks that are in line with the companies and clients strategy, goals, and timeline.

Candidate will be working in an intensive, customer focused, schedule driven environment.

Role and Responsibilities:

Provide production operations support, status reporting and handling of escalations.

Co-ordinate and manage end to end troubleshooting of production issues across multiple teams (24x7x365 complex production environment)

Develop monitoring and automation tasks (e.g. shell scripts, reports, etc)

Develop root cause analysis / postmortems for production issues and future prevention strategies.

Create project plans and documents, and track tasks and resources to ensure successful completion. Scheduling and designation of project tasks to team members, execution of each phase of the project, managing the projects budget and communicating with all stakeholders.

Holding regular technical team meetings to help address any questions or challenges regarding upcoming projects.

Researching and evaluating hardware and software technology options for each project

Updating and maintaining all production technologies, helping to ensure proper maintenance and installation is achieved.

Prepare system architecture diagrams, flowcharts, and diagrams to illustrate sequence of steps, that the program must follow and to describe logical operations involved.

Analyze business requirements.

Support with planning, development, testing, implementation, and maintenance.

Analyze test results to ensure existing functionality and recommend corrective action.

Coordinate production activities and projects with all teams.

Step in and guide technical staff as needed on technical tasks.

Manage non-routine or functional support tasks.

Evaluate user requirements, requirement gathering, analysis, estimation, architecture design, development, and implementation.

Collaborate/assist architecture and development leads on the design of projects.

Drive continual improvement to system architecture and design.

Requirements and Experience:

A clear understanding of the Project Management processes, strategies and methods

A sense of personal accountability when it comes to both decision-making and supervising / coordinating between teams

Experience training rising talent in the technology department

The ability to be able to predict challenges and obstacles

Strong managerial experience when it comes to both analytical thinking and problem-solving

Excellent time management and organizational skills

Hands on technical skills for troubleshooting production problems

Design experience building and supporting complex systems open source, Microsoft, Big Data technologies

Development experience (C++, C#, shell scripts, etc)

Database experience (SQL, Big Data, etc)

OS and Platforms Experience (Ability to Troubleshoot Windows and Linux Servers)

Solid understanding of basic networking, TCP/IP

Ability to configure, and perform basic system and database administration tasks

Integration Experience between different platforms and technologies

Strong communication skills

Strong reporting and presentation skills

Experience working in a team environment.

About ApTask:

Join ApTask, a global leader in workforce solutions and talent acquisition services, as we shape the future of work. We offer a comprehensive suite of offerings, including staffing and recruitment services, managed services, IT consulting, and project management, providing unparalleled opportunities for professional growth and development. As a member of our dynamic team, you'll have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success for our clients across diverse industries. If you are passionate about excellence, collaboration, and innovation, and aspire to make a meaningful impact in the world of work, come join us at ApTask and be a part of our mission to empower organizations to thrive.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.


Candidate Data Collection Disclaimer:

At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.


If you have any concerns or queries about your personal information, please feel free to contact our recruitment team at.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Technical support manager (tss-ops-sns-03)

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