Minimum Requirements:
- BS/BA degree in computer science, engineering or related discipline
- Strong experience working with contact center systems and IVR
- 8+ years of software quality assurance experience, including 3+ years in a lead role or management position in test automation or performance testing
- Experience testing Client-Server architecture from performance, load & stress point of view
- Strong analytical skills and experience with implementation and administration of Software Quality Assurance processes and test tools
- Excellent problem solving, interpersonal communication, and project management skills; strong leadership and mentoring skills
- Desire for achieving excellence in customer satisfaction, process & product quality as well as reliability
- Strong understanding of different software development life cycles (waterfall, iterative) and contemporary software quality assurance processes and automated tools
- Must have experience in managing and working with distributed team members
NICE TO HAVE:
- Experience testing email/chat applications from server side point of view
- Experience with DBMS (My SQL desirable)
- Hands-on experience testing Telephony protocols and features for ISDN, PSTN
- Hands-on experience testing Bulk Call Generators (Spirent abacus A5000)
- Knowledge of foundation, principles and techniques of software programming
- Automation test skills, ability to develop/modify scripts based on Python & Java
- Working experience on agile methodologies
- Experience in real-time mission critical systems (Contact Centers, PBX, CRM)