CX Coordinator
Berg Enterprises is seeking a detail-oriented Client Experience (CX) Coordinator to join our team. If you thrive in a fast-paced environment, excel at multitasking, and have a proven track record in administrative roles, we want to hear from you!
Responsibilities
As a CX agent, you will play a pivotal role in our operations. Working closely with our VP, Brand and CX Coordinator your primary responsibilities will include:
Engaging with clients via email or their chosen medium for communication.
Coordinating and scheduling BEI technicians efficiently through Gmail and Salesforce.
Keeping client information and touchpoints current in Salesforce.
Maintaining transparent communication with department managers, staff, and clients.
Collaborate with service technicians to generate invoices and quotes, and ensure timely cash collection.
Addressing client complaints and inquiries promptly and satisfactorily.
Collaborating with cross-functional teams to ensure brand alignment specifically within the client service and client-facing aspects of the enterprise.
Geography
This position will be based out of our PHX office.
Hours
0700-1530 MST, Monday-Friday
Guaranteed 40-hour week
Recommendations
Good to have, but not required:
2+ years of administrative experience
1+ year of scheduling or dispatching experience
Advance customer service and communication skills (written and verbal)
High attention to detail with the ability to complete tasks and follow through
Strong prioritization and organizational skills
Success in working efficiently in a fast-paced environment
Proficiency in Google Workspace and Salesforce is a plus.
