Client Support

Job Title

Responsibilities:

Conducts on-boarding calls for new corporate clients on company online university platform

Acts as the first point of contact for corporate clients after the initial sale, and provides guidance through the onboarding process

Keeps accurate data and notes in the CRM database for client information and details

Manages a client support team email inbox to answer client requests as quickly as possible (Zendesk)

Learns company content in order to correctly coach clients on the material

Participates in company events that host corporate clients

Answering all inbound phone calls to the company

Moderating events online for the company

Skills & Qualifications:

High school diploma or GED preferred

Professional phone skills

Sales experience a plus

Experience in previous customer support role

Strong written and verbal communication skills

Positive attitude and desire to help others

Competent problem solver

Technical aptitude with the ability to learn software programs

Ability to type around 40 words per minute, (wpm)

Experience with Google Drive, Sheets, and Docs

Experience with Hub Spot or other customer relationship management software, a plus

Computer software skills including Microsoft Office, Google Suite and Mac operating systems Grant Cardone Training Technologies, Inc.