Published 2026-03-03
EPMA is supporting a Houston-based energy client hiring a Competitive Insights & Community Engagement Manager to lead engagement across exclusive customer loyalty and research communities.
Title: Digital Customer Community Engagement Manager
Type: Long term contract
Location: Houston, TX - Need to be onsite - 5 days a week
Industry: Energy
W2 Employment only
What You'll Do
Develop and manage the community engagement calendar for both the Loyalty Rewards and Research & Insights communities.
Plan and execute engagement strategies that leverage our points-based systems to drive customer participation in retention-focused activities (e.g., enrolling in programs, referring new customers) and research activities (e.g., surveys, polls, video interviews).
Coordinate with our community platform vendor to ensure seamless platform operation and to troubleshoot any technical issues.
Collaborate with internal teams, including Marketing, IT, and program owners, to align community activities with broader business objectives and marketing campaigns.
Monitor community health and engagement metrics, providing regular updates to stakeholders.
Monitor and assess competitive metrics as input to other processes.
What We're Looking For
Mid-level experience in community management, digital marketing, or a related field.
Proven ability to plan and execute a content and engagement calendar for an online community.
Excellent project management and organizational skills, with experience coordinating across multiple teams.
Strong written and verbal communication skills.
Comfort with Microsoft Office (especially Excel and Power Point).
Familiarity with project management tools like Asana is a plus.
Experience with digital experience analytics platforms like Adobe Analytics and Content Square is a plus.
