Desk Side Support Job In Chicago Heights, Illinois, Techdigital Corporation

Published 2022-09-22
Expires 2022-10-22
ID #1178481576
Desk Side Support Job In Chicago Heights, Illinois, Techdigital Corporation
United States, Illinois, Chicago Heights,
Published September 22, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Desk side support
Work from home:

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Job Duties

• Provide direct Face-to-Face world class end user support experience with an emphasis on quality resolutions

• Help improve end user's productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities

• Provide hardware break/fix support and warranty support for current desktop, laptop, tablets and workstation devices

• Provide operating system and application support to diagnose and resolve unique, non-recurring problems

• Reimage systems as required

• Identifies potential escalations and proactively alerts management as needed.

• Partners, as required, with other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified

• Recommend and/or performs upgrades on systems

• Work with procurement staff to purchase hardware and software

• Complete installation and testing of computers and peripherals within established standards and guidelines

• Provide basic support for mobile devices and printers

• Provide primary support to executive users

• Provide equipment move services

• Ensures configuration and inventory management database entries are complete and accurate

• Provides time / resource estimates for assigned tasks including time tracking activities

• Local travel as needed

• Perform other duties as assigned


• Mac OSX expertise strongly preferred!!

• Must possess a professional demeanor and strong customer service/consulting/training skills

• Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area

• Basic understanding of networks, Client servers and telecoms

• Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets

• Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)

• Strong Microsoft operating system troubleshooting skills

• Strong problem solving and critical thinking skills

• Strong written and verbal communication skills

• Must be self-motivated and the ability to work independently with minimal supervision

• Must have excellent time management skills

• Must be detail and process oriented

• Ability to walk long distances across large facilities

• Must be able to pass a background security check

• Valid driver's license and reliable transportation

What will make a candidate stand out

• Experience with ticketing systems (BMC, SNOW, RequestCenter etc.)

• Experience working with executives

• Experience with iOS

• Certifications: Hardware such as A+ or equivalent, Microsoft – MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP

• Experience performing remote control of PCs and video conferencing knowledge

• SCCM experience

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    Employer's info

    Registered on October 7, 2017


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    A consultant (from Latin: consultare "to deliberate") is a professional who provides expert advice in a particular area such as security (electronic or physical), management, education, accountancy, law, human resources, marketing (and public relations), finance, engineering, science or any of many other specialized fields. A consultant is usually an expert or an experienced professional in a specific field and has a wide knowledge of the subject matter. The role of consultant outside the medical sphere (where the term is used specifically for a grade of doctor) can fall under one of two general categories: Internal consultant: someone who operates within an organization but is available to be consulted on areas of their specialization by other departments or individuals (acting as clients); or External consultant: someone who is employed externally to the client (either by a consulting firm or some other agency) whose expertise is provided on a temporary basis, usually for a fee. Consulting firms range in size from sole proprietorships consisting of a single consultant, small businesses consisting of a small number of consultants, to mid- to large consulting firms, which in some cases are multinational corporations. This type of consultant generally engages with multiple and changing clients, which are typically companies, non-profit organizations, or governments.

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