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Desk Side Support Job In Chicago Heights, Illinois, Techdigital Corporation

Published 2022-09-22
Expires 2022-10-22
ID #1178481576
Free
Desk Side Support Job In Chicago Heights, Illinois, Techdigital Corporation
United States, Illinois, Chicago Heights,
Published September 22, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Desk side support
Remote:
Work from home:


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Description

Job Duties



• Provide direct Face-to-Face world class end user support experience with an emphasis on quality resolutions



• Help improve end user's productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities



• Provide hardware break/fix support and warranty support for current desktop, laptop, tablets and workstation devices



• Provide operating system and application support to diagnose and resolve unique, non-recurring problems



• Reimage systems as required



• Identifies potential escalations and proactively alerts management as needed.



• Partners, as required, with other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified



• Recommend and/or performs upgrades on systems



• Work with procurement staff to purchase hardware and software



• Complete installation and testing of computers and peripherals within established standards and guidelines



• Provide basic support for mobile devices and printers



• Provide primary support to executive users



• Provide equipment move services



• Ensures configuration and inventory management database entries are complete and accurate



• Provides time / resource estimates for assigned tasks including time tracking activities



• Local travel as needed



• Perform other duties as assigned



Requirements



• Mac OSX expertise strongly preferred!!



• Must possess a professional demeanor and strong customer service/consulting/training skills



• Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area



• Basic understanding of networks, Client servers and telecoms



• Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets



• Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)



• Strong Microsoft operating system troubleshooting skills



• Strong problem solving and critical thinking skills



• Strong written and verbal communication skills



• Must be self-motivated and the ability to work independently with minimal supervision



• Must have excellent time management skills



• Must be detail and process oriented



• Ability to walk long distances across large facilities



• Must be able to pass a background security check



• Valid driver's license and reliable transportation



What will make a candidate stand out



• Experience with ticketing systems (BMC, SNOW, RequestCenter etc.)



• Experience working with executives



• Experience with iOS



• Certifications: Hardware such as A+ or equivalent, Microsoft – MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP



• Experience performing remote control of PCs and video conferencing knowledge



• SCCM experience

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    Employer's info

    Registered on October 7, 2017

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