Desk Side Support Job In Chicago Heights, Illinois, Techdigital Corporation

Desk Side Support Job In Chicago Heights, Illinois, Techdigital Corporation

Details + Details -

  • Job type: Full time
  • Contract type: Permanent
  • Salary type: Per annum
  • Occupation: Desk side support
  • Remote:
  • Work from home:

Location + Location -

  • Country: United States
  • Region: Illinois
  • City: Chicago Heights
  • Address: Chicago Heights, Illinois

Description + Description -

Job Duties • Provide direct Face-to-Face world class end user support experience with an emphasis on quality resolutions • Help improve end user's productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities • Provide hardware break/fix support and warranty support for current desktop, laptop, tablets and workstation devices • Provide operating system and application support to diagnose and resolve unique, non-recurring problems • Reimage systems as required • Identifies potential escalations and proactively alerts management as needed. • Partners, as required, with other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified • Recommend and/or performs upgrades on systems • Work with procurement staff to purchase hardware and software • Complete installation and testing of computers and peripherals within established standards and guidelines • Provide basic support for mobile devices and printers • Provide primary support to executive users • Provide equipment move services • Ensures configuration and inventory management database entries are complete and accurate • Provides time / resource estimates for assigned tasks including time tracking activities • Local travel as needed • Perform other duties as assigned Requirements • Mac OSX expertise strongly preferred!! • Must possess a professional demeanor and strong customer service/consulting/training skills • Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area • Basic understanding of networks, Client servers and telecoms • Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets • Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint) • Strong Microsoft operating system troubleshooting skills • Strong problem solving and critical thinking skills • Strong written and verbal communication skills • Must be self-motivated and the ability to work independently with minimal supervision • Must have excellent time management skills • Must be detail and process oriented • Ability to walk long distances across large facilities • Must be able to pass a background security check • Valid driver's license and reliable transportation What will make a candidate stand out • Experience with ticketing systems (BMC, SNOW, RequestCenter etc.) • Experience working with executives • Experience with iOS • Certifications: Hardware such as A+ or equivalent, Microsoft – MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP • Experience performing remote control of PCs and video conferencing knowledge • SCCM experience

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