Customer Service Specialist I Job In Houston, Texas, Axelon Services Corporation

Published 2022-09-23
Expires 2022-10-23
ID #1181639541
Customer Service Specialist I Job In Houston, Texas, Axelon Services Corporation
United States, Texas, Houston,
Published September 23, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Customer service specialist i

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Customer Service Specialist I

Houston, TX

6 Months

Roles & Responsibilities

Manage day to day trade compliance activities, which may include supporting US, Canada, and Mexico Imports and Exports.

Manage import and export record-keeping for US, Canada, and Mexico.

Provide support and begin to understand the US classification (HTS/ECCN) procedures.

Understand General Rules of Interpretation and complete the required HTS training.

Monitor and respond to requests in the trade compliance shared mailboxes in a timely manner.

Assist with Free Trade Agreement (FTA) process for the company. Validate and issue FTA certificates.

Effectively manage operational relationship with Freight Forwarder, Broker and Vendor networks.

Proactively collaborate with Trade Compliance Consultant to pull data for internal and external audits and reviews.

Perform periodic internal audits to ensure compliance with processes.

Recommend process improvements via corrective and preventative recommendations.

Manage value and FTA reconciliations for imports.

Operate with a solution-oriented mindset with regard to process improvements; Assist with change implementation for extended system improvements or other Trade Compliance projects.

Partner with peers to provide solutions, guidance to resolve business related problems.

Model client core competencies with internal customers.

Minimum Qualifications

The ideal candidate will have at least 2 years relevant, industry related experience.

An Associate s degree or Trade Compliance is strongly preferred. Will consider candidates with a High School Diploma that have at least 3years relevant experience in lieu of a Bachelor s degree.

Must possess excellent communication, organization, and facilitation skills with a focus on results, customer service and change management.

The ideal candidate will possess excellent troubleshooting skills.

Ability to manage multiple tasks and priorities effectively.

Interpersonal and negotiation skills centered on innovation and problem solving are key for this role.

Preferred Qualifications

Bilingual in English and Spanish (written and spoken) is preferred, but not required.

Proficient in Microsoft Office (specifically Excel) and familiar with extended tools. Knowledge of Access preferred.

1+ years of SAP/SAP Reporting (BW, BI) experience is preferred..

Excellent Analytical skills.

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