Our Newest Opportunity
The Customer Service Specialist serves as a primary point of contact for clients, employees, carriers, and internal teams, providing day-to-day support related to employee benefit plans. This role is responsible for resolving benefit inquiries, processing enrollment changes, and ensuring accurate administration of medical, dental, vision, life, and other benefit programs while delivering a high level of service.
Key responsibilities include:
Responding to employee and client inquiries regarding benefit plans, eligibility, coverage, claims, and billing.
Processing benefit enrollments, terminations, and changes for new hires, qualifying life events, and open enrollment.
Coordinating with insurance carriers, third-party administrators, and vendors to resolve issues and discrepancies.
Assisting with COBRA administration, including eligibility notifications and ongoing coverage questions.
Reviewing and auditing enrollment data to ensure accuracy across systems and carrier platforms.
Supporting open enrollment activities, including employee communications and system setup.
Maintaining detailed documentation of service requests, resolutions, and follow-ups.
Escalating complex issues as appropriate while maintaining ownership through resolution.
Adhering to compliance requirements and internal service standards.
Building and maintaining positive relationships with clients, employees, and internal partners.
Required skills and qualifications include:
Strong customer service and communication skills (verbal and written).
High attention to detail and ability to manage multiple tasks in a fast-paced environment.
Experience working with employee benefit plans (medical, dental, vision, life, disability, FSA/HSA preferred).
Ability to explain complex benefit information in a clear, empathetic manner.
Proficient in benefits administration systems and Microsoft Office applications.
Strong problem-solving and follow-up skills.
Ability to work independently and as part of a team.
Preferred qualifications include:
Previous experience in an employee benefits brokerage, insurance carrier, or TPA environment.
Familiarity with benefits administration platforms (e.g., Employee Navigator, carrier portals).
Knowledge of COBRA, eligibility rules, and qualifying life events.
Associate's or Bachelor's degree preferred, or equivalent work experience.
Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company's performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.
One Digital is an equal opportunity employer. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.
One Digital provides equal employment opportunities to all employees and applicants for employment regardless of their protected characteristics. Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment.
If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to One Digital and look forward to hearing from you.
One Digital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.
Thank you for your interest in joining the One Digital team!
