Customer Service Representative (Contract)
We are seeking a reliable and customer-focused Customer Service Representative to support our team in Philadelphia. This contract role is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced environment.
Job Title: Customer Service Representative (Contract) Location: Philadelphia, PA Pay Rate: $18$22 per hour Job Type: Contract
Key Responsibilities:
Answer inbound calls, emails, and chats from customers
Provide accurate information regarding products, services, and policies
Resolve customer concerns and escalate complex issues when needed
Document all customer interactions in internal systems
Process orders, account updates, and service requests
Maintain professionalism and a positive tone in all interactions
Meet quality and performance metrics
Follow company policies and procedures Qualifications:
1+ year of customer service, retail, hospitality, or call-center experience preferred
Excellent communication and interpersonal skills
Strong problem-solving abilities
Basic computer proficiency and data-entry skills
Ability to multitask and work in a fast-paced environment
Bilingual candidates a plus Schedule & Work Environment:
Full-time, Monday Friday (hours may vary)
On-site in Philadelphia
Contract position with potential for extension
Equal Opportunity Employer/Veterans/Disabled We are an Equal Opportunity Employer and consider all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
Pay Details: $18.00 to $22.00 per hour Search managed by: Paige Costantino Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401 K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. LHH
