Loading…

Advertisement:



Desktop Specialist Job In Raleigh, North Carolina, Lancesoft Inc

Published 2022-08-10
Expires 2022-09-10
ID #1121178702
Free
Desktop Specialist Job In Raleigh, North Carolina, Lancesoft Inc
United States, North Carolina, Raleigh,
Published August 10, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Desktop specialist


⇐ Previous job

Next job ⇒     

Description

This request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support required for the Highway Building. TRAVEL REQUIRED This person is required to sit on site.



Required Skills: 



Client is seeking an Expert Specialist resource for a 12-month engagement to work with the Client Services Team.



Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.



Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer.



Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems.



Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers.



Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced.



Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems.



Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.).



Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.



Project Management -



Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.



Develop and maintain appropriate documentation for all responsible areas -



This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.



System Security -



It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.



⇐ Previous job

Next job ⇒     

 

Contact employer

    Employer's info

    Lancesoft Inc
    Registered on October 7, 2017

    Advertisement:

    Quick search:

    Location

    Type city or region

    Category


    Category info:


    North Carolina ( (listen)) is a state in the southeastern region of the United States. North Carolina is the 28th largest and 9th-most populous of the 50 United States. It is bordered by Virginia to the north, the Atlantic Ocean to the east, Georgia and South Carolina to the south, and Tennessee to the west. Raleigh is the state's capital and Charlotte is its largest city. The Charlotte metropolitan area, with an estimated population of 2,569,213 in 2018, is the most-populous metropolitan area in North Carolina, the 23rd-most populous in the United States, and the largest banking center in the nation after New York City. The Raleigh metropolitan area is the second-largest metropolitan area in the state, with an estimated population of 1,362,540 in 2018, and is home to the largest research park in the United States, Research Triangle Park. North Carolina was established as a royal colony in 1729 and is one of the original Thirteen Colonies. North Carolina is named in honor of King Charles I of England who first formed the English colony, with Carolus being Latin for "Charles". On November 21, 1789, North Carolina became the 12th state to ratify the United States Constitution. In the run-up to the American Civil War, North Carolina declared its secession from the Union on May 20, 1861, becoming the last of eleven states to join the Confederate States. Following the Civil War, the state was restored to the Union on June 25, 1868. On December 17, 1903, Orville and Wilbur Wright successfully piloted the world's first controlled, sustained flight of a powered, heavier-than-air aircraft at Kill Devil Hills in North Carolina's Outer Banks. North Carolina uses the slogan "First in Flight" on state license plates to commemorate this achievement, alongside a newer alternative design bearing the slogan "First in Freedom" in reference to the Mecklenburg Declaration. North Carolina is defined by a wide range of elevations and landscapes. From west to east, North Carolina's elevation descends from the Appalachian Mountains to the Piedmont and Atlantic coastal plain. North Carolina's Mount Mitchell at 6,684 feet (2,037 m) is the highest-point in North America east of the Mississippi River. Most of the state falls in the humid subtropical climate zone; however, the western, mountainous part of the state has a subtropical highland climate.

    Source: https://en.wikipedia.org/