Job Title: Customer Service Rep (Remote - EST/CST)

Hours: Must be flexible between 7:00 AM - 6:00 PM (EST or CST)



Job Responsibilities:

Help customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast paced call center environment.



Identify and provide services and solutions by processing payments, updating customer information, updating billing information, verifying coverage for third parties, resolving telematics inquiries, utilizing available tools to identify and transfer cross sell opportunities, and assisting with online portal.



Provides first call resolution for aligned work and routes customers to the appropriate party to resolve issues outside of scope.



Follow department guidelines for account documentation.



Adhere to standard operating procedures and consistently utilizes resources provided.



Uphold our customer care standards by achieving individual goals on average handle time, after call work, quality, adherence, leads generation, and reliability.



Performs in a fast-paced, high-production, high-volume environment that focuses heavily on customer service.



Experience and Skills:



Billing experience preferred.



May independently solve problems of limited scope and complexity.



Customer service and call center experience.



Training hours:



2 weeks, Monday through Friday, 8:00 AM to 4:30 PM EST



Training Start Date: Monday, October 16th, 2023



Attendance required 100% through training.



Work From Home Requirements:



Quiet space to conduct business, free of any and all distractions, including all training hours



Broadband/Cable/Fiber internet connection with the ability to hard wire connect through an ethernet cord. Speeds of 25 mbps or faster for downloads and 5 mbps or faster for uploads are required.



client provides all equipment needed, the only things not provided are a desk and a chair



Workstation in home should have the space needed for two 24 inch monitors and a desktop computer.



Equipment Distribution:



Equipment will be shipped.