Event Operations Manager
The Event Operations Manager will be responsible for the planning and execution of all Audubon internal events. Such events include but are not limited to Celebracon Latina, Scales and Ales, Flutters and Fins, Boo at the Zoo, Zoo to Do, and Zoobilation. Additionally, the EOM will partner with external clients for events and festivals held in Woldenberg Riverfront Park. This position acts as a liaison between event clients and vendors and internal Audubon departments and partners for events on all Audubon properties.
Day to Day Responsibilities:
Act as a liaison between event clients, vendors, and internal Audubon departments ensuring customer satisfaction through attention to detail, excellent service skills, and the ability to lead and take initiative.
Responsible for maintaining awareness of current trends and generating ideas for new festivals, inclusion events, community relations events, and building clientele year-over-year.
Participate in planning of all internal Audubon events with departmental teams such as Development, Learning and Engagement, Membership, and Marketing.
In regards to internal and external clients: Respond to inquiries, schedule meetings and site visits, prepare estimates, discuss layouts, collect event insurance and permits, build contracts and collect deposits, act as a liaison with vendors, execute event, invoice, request feedback.
Coordinate with external security teams to ensure safety procedures are being followed and communicate Audubon's security plans with clients.
Coordinate event needs with Electrical, Facility Services, and Guest Services, etc. as needed.
Follow-up on sales leads to answer questions, collect general info, review with team, and update calendars.
Oversee event logistics, execution, and conclusion while continuously troubleshooting and addressing issues during event.
Create and distribute departmental event documents to all Audubon staff.
Continuously cultivate revenue opportunities and cost savings initiatives with rental and equipment services.
Additional/Overall Skills:
Maintain a positive attitude and a strong sense of accountability, fostering a collaborative team environment where everyone feels empowered to contribute.
Thrive in a team environment, using your organizational and technical skills to ensure the smooth execution of creative projects that resonate with our audience.
Celebrate the successes of your team and bring enthusiasm to your work, reflecting the joyful culture that is at the heart of Audubon's mission.
Stay adaptable and open to learning new skills, embracing change and innovation as opportunities to lead and grow.
What We're Looking For:
Must Haves: (required for the role)
Ability to work independently and autonomously
Ability to work day, night, weekends, and holidays
High School Diploma
Valid Driver's License
At least 2 years of supervisory experience
Ability to handle people and situations in a tactful and discrete manner
Nice-to-Haves: (preferred for the role)
Previous event production and operations experience
Experience working with Microsoft Office
Ability to collect and analyze numerical and written data and verbal information
Affinity for animals
Ability to prioritize, organize, and synchronize multiple tasks and work under and handle high stress in an appropriate manner
Physical Requirements:
Working on your feet for long hours
Sitting for long hours
Push/pull/lift/carry up to 50 lbs
Climb a ladder
Drive a gold cart or company vehicles
Clarity of vision at 20" or less
Ability to express and exchange ideas by means of expected language
Regular hearing and the ability to perceive the nature of sounds
May be exposed to high noise intensity
Exposure to outdoor conditions
