Front Office Supervisor, Austin

Published 2023-05-25
Expires 2023-06-25
ID #1587630283
Front Office Supervisor, Austin
United States, Texas, Austin,
Published May 25, 2023

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Front office supervisor

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Room Attendant Bonus: Anyone cleaning over 15 rooms per day will receive an additional $3.00 per room

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

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    Registered on October 7, 2017

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