Senior Associate, Client Operations Job In Birmingham, Michigan, Publicis Collective

Published 2022-06-24
Expires 2022-07-24
ID #1058088113
Senior Associate, Client Operations Job In Birmingham, Michigan, Publicis Collective
United States, Michigan, Birmingham,
Published June 24, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Senior associate, client operations

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Job Description

Our Client Operations Department manages client-specific operational tasks across virtually every practice area within the agency, including Strategy, Investment, HR, Finance, Invoice Reconciliation, and Agency Administration & Compliance. We centralize and standardize fundamental work required across all pieces of business as well as bring tactical and detail-oriented work streams together to find smarter, faster ways of working. We create a space for those whose strengths include being highly organized problem-solvers. We help differentiate Collective from our competitors, and provide a critical foundation to the agency.

What you’ll do:

Macro Tasks

Project Management 

Process Improvements

Best practice sharing

Quality assurance

Reporting & Compliance

Daily Tasks

Manage financial tasks:Centralizing buy authorizations

Compiling ordered vs. approved reports

Preparing billing and budget documents 

Answering internal & client questions related to media billing and budgets

Monitor client payment status, troubleshoot & ensure all client invoices are paid on time

Ensure compliance for tasks such as:Managing client - specific billing procedures 

Product codes and other systems work

Support Data Governance and PM compliances 

Create/enforce workflows & processes such as:Billing verification process project management

Assist with data pulls from various systems (MediaOcean, MediaTools etc.)

Maintain system hierarchies, structure and user security 

Compile client-specific reporting (e.g. publisher spend, diversity reporting)

Offer administrative support, training and trouble-shooting for Media Tools and other agency systems.

Participate in and/or lead team meetings

What you’re like:

Organized, detail-oriented, good with time management, obsessed with accuracy, a strong critical thinker, and able to juggle multiple tasks.

Good at building relationships – a creative problem solver, a customer service expert, a great team player.

A strong communicator – able to write clearly, speak professionally, and translate data analysis into insights.

Excited by the idea of diving deep into data, including new technologies where benchmarks are just beginning to emerge.


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    Employer's info

    Publicis Collective
    Registered on October 7, 2017


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    Finance is a field that deals with the study of investments. It includes the dynamics of assets and liabilities over time under conditions of different degrees of uncertainty and risk. Finance can also be defined as the science of money management. Finance aims to price assets based on their risk level and their expected rate of return. Finance can be broken into three different sub-categories: public finance, corporate finance and personal finance.

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