Unified Communication Technician (NEC)



Dallas, TX



The Site Dedicated UC Technician (NEC) will deliver software and hardware service including break/fix, moves, adds, changes, and routine maintenance including monthly after hours server patching. Customer has an existing NEC platform in their contact center and remote sites in the Dallas Metro area.



Position Details



Contract position estimated through Sept 2024



Standard work hours: Mon-Fri 8AM-5PM (OT as needed)



Location: Mobile worker- Dallas, TX. The main site is located in 75202



Valid Driver's license and a dependable vehicle. Will support up to 15 customer sites in the Dallas Metro area. The main site will support 90% of the time.



MVR check required



Essential Functions



Comprehend basic knowledge to install hardware and program NEC UC platforms which may include some or all of the following functionality as per certification: Contact Center; Unified Messaging; Chat; Presence; Voice; Mobility; Audio; Web; Video; Desktop Sharing; Call Control; Speech Recognition; Unified Messaging; Email; Digital Signage etc.



Respond effectively to customers and provide technical support to them in line with the organization's process



Document completed tasks in accordance with agreed organizational procedures



Competent with cables or connecting equipment in line with technical requirements



Install and work with a variety of digital communications mediums as appropriate to the organization.



Analyze and troubleshoot system problems by selecting the appropriate tools and techniques and escalate to a higher level where necessary.



Install and configure appropriate applications as necessary



Interpret technical specifications for activities and maintain accurate records



Travel to client sites as needed to complete assigned work and transport a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at client site



Experience Requirements



2 years of professional experience in Voice Telecommunications



Required: NEC Univerge 3C, UM8700 voicemail



VOIP experience required with any of the following NEC series SV9100, SV9300, and/or SV9500



Strongly preferred: Analog GW, Client, Contact Center, Call Recording & MTS Call Accounting



Other Qualifications, Skills & Certifications



Ability to install, service, program, test & troubleshoot NEC UC systems



Current NEC manufacturer certifications, or specific training which include Premise Based; Hosted and cloud Solutions. Including applications associated with NEC



Familiarity with UC applications and other Legacy Voice products.



Awareness of cloud services/solutions



Has a knowledge of routers and switches



Working knowledge of IT test or diagnostic equipment, different types of cabling and connectivity, and security principles including software, access, encryption and regulation



Knowledge of the purpose of firewalls, VPN and Remote Access Security, and data (including network architectures)



Understanding of IP protocol and functionalities



Knowledge of managing voicemail and understanding of PRI protocols, SIP, &basic Telco



Possesses knowledge of networks: data, protocols and how they relate to each other; the main routing protocols; the main factors affecting network performance including typical faults, and approaches to error control



Awareness of backup and storage solutions and service level agreements