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Desktop Support Analyst Analyst Job In New York County, New York, Infinity Consulting Solutions, Inc

United States, New York, New York County
Published 2022-09-23
Expires 2022-10-23
ID #1181639931
Free
Desktop Support Analyst Analyst Job In New York County, New York, Infinity Consulting Solutions, Inc
United States, New York, New York County,
Published September 23, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Desktop support analyst analyst
Remote:
Work from home:


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Description

Service Desk Analyst



Long Term Contract



Onsite - NYC



Responsibilities



Provide support for hardware and software at their location



Provide front line user support of our internal and external systems and services.



Complete and close incidents and work orders in a timely manner



Coordinate the resolution of or resolve all Service Desk Tickets



Update incidents and service requests within agreed response times



Establish, develop, and maintain key business relationships at assigned location(s)



Imaging of desktop and laptops



Ability to effectively plan, manage, prioritize and work on multiple simultaneous tasks



Requirements



IT Support experience providing remote and in-person desktop/walk-up support in an enterprise environment



Bachelor's degree preferred or comparable work experience



Strong knowledge of Windows. Knowledge of MAC is a plus



Advanced working knowledge of end-user technology including: hardware, software, Windows, Apple, and mobile devices



Experience using ServiceNow or similar ticketing systems



SCCM packaging experience is a plus



MDM knowledge, JAMF preferred



Strong verbal and written communication skills



Ability to work autonomously with minimal supervision as the single point of contact onsite



About Infinity Consulting Solutions



At Infinity Consulting Solutions our mission is to cultivate successful long term relationships with candidates and clients matching the right candidate with the right client. We believe technology cannot replace the real personal relationships we cultivate. We reject the notion that technology alone is the answer to staffing which is why we our successful partnerships rely on collaboration NOT automation. ICS has been providing flexible staffing solutions for over 20 years in Information Technology, Compliance, Accounting / Finance and Corporate Support. Our staffing solutions include Contract, Temp to Perm and Permanent Placement.



ICS is an Equal Opportunity Employer.

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    Registered on October 7, 2017

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    Finance is a field that deals with the study of investments. It includes the dynamics of assets and liabilities over time under conditions of different degrees of uncertainty and risk. Finance can also be defined as the science of money management. Finance aims to price assets based on their risk level and their expected rate of return. Finance can be broken into three different sub-categories: public finance, corporate finance and personal finance.


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