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Service Center Representative Job In Rockville, Maryland, Abacus Service Corporation

Published 2022-09-23
Expires 2022-10-23
ID #1181639790
Free
Service Center Representative Job In Rockville, Maryland, Abacus Service Corporation
United States, Maryland, Rockville,
Published September 23, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Service center representative
Remote:
Work from home:


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Description





Description:



PURPOSE:



The overall objective of this position is to perform the account maintenance, billing, reconciliation, reporting and/or customer service related activities. Duties could include one or more of the following: performing database maintenance and research tasks to support the contracts administration, cash control operations and assignment of medical record numbers, to generate and distribute contracts and member I.D. cards, to provide facilities support and to enter documents into the workflow imaging system.



ACCOUNTABILITIES:



" Identifying, researching and reconciling billing payments amounts to ensure accurate eligibility determination, payment, revenue and membership records



" Setting up and maintaining member data including but not limited to processing enrollments, corrections, retroactivity adjustments and terminations



" Supporting eligibility inquiries



" Ensuring bills are correct and mailed timely



" Interacting with purchaser benefit administrators to answer questions and explain Health Plan policy and contractual provisions related to membership and billing. Resolving related problems



" Assisting Health Plan purchaser contacts and sales and service representatives in the sales process and the analysis and resolution of problems related to membership accounting



" Resolving payment discrepancies and delinquencies



" Identifying, coding, batching, scanning and indexing documents for imaging



" Providing office services support including but not limited to picking up, sorting and delivering mail, filing and retrieving documents, ordering and distributing office supplies, performing miscellaneous facilities maintenance tasks and providing photocopying and copier maintenance



" Working with internal and external customers and vendors to resolve any issues related to support services activities



" Collecting and monitoring productivity and customer service quality measures



" Participating team-based projects and contributing to customer service and operations improvements initiatives



" Assisting with training as required



" Facilitating communications across all lines of business and with other Healthcare departments



" Participating in purchasers performance evaluations and performance target setting activities



" Perform other duties as they are assigned



REQUIREMENTS:



" Minimum of 2 years experience in accounting, finance or related field preferred



" Proficiency in math, data entry, typing, spelling and grammar, for which tests are required



" Demonstrated ability to work in a team-based environment



" Successful customer service track record



" Ability to diagnose, analyze and solve a variety of quantitative and qualitative problems



" Ability to communicate clearly and professionally



" Computer experience preferably in a PC windows based environment



" Willing to learn new tasks and adapt to new business requirements



" Excellent conflict resolution and decision making capabilities



" Ability to work productively at multiple tasks



" Ability to adapt to change and be flexible in shifting priorities



Additional Job Details



HM- Walter Oates



(2 positions)



Dress Code: Business Casual



Parking on Site



Temporary Remote, due to COVID. Must be local candidates, as they will have to go in office in beginning for training, but after training, they will work remote



Required Education Level Bachelor's Degree preferred or equivalent working experience



Top Daily Responsibilities: Reconciliations, collections and customer services



Top (3) Required Skills Candidate Should Have: Microsoft Office, Accounting, Analytical



Feeder Requisition Tracking Number



KAISJP(phone number removed)



Is the position remote?



Partial Remote



Is this a feeder/placement req?



Placement



Is this a payroll req?



No



Manager Requested: Do Not Contact



No



Role Type



Business Critical



RPM/ClickStaff Time Entry



ClickStaff Time Entry



Hours per Day

8



Hours per Week

40



Total Hours

5,256.00



Uploaded

Yes



Education



High School



Is a specific license of certification required?



No



Is a Motor Vehicle check required?



No



Is a Health Screen required?



No



Is a Physical Exam required?



No



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    Registered on October 7, 2017

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