Overview:

Cable Installation Technicians are the face of our company. They are responsible for installing cable television, phone and internet for residential and business customers.



Qualifications:

Responsibilities:



 



Technical:



Installs, disconnects, reconnects, adds, changes, and troubleshoots cable TV, internet, telephone and/or alarm equipment in accordance with guidelines



Uses small hand tools, power tools, and test equipment. Ensures that service operates within prescribed parameters



Attempts to identify and remedy sources of customer-perceived problems



Drives company vehicle between home/office, warehouse, and work sites in a safe and courteous manner



Cleans, maintains, and stocks vehicle and equipment in order to be prepared to perform required duties



Completes paperwork accurately, and reports and records work order status updates



Customer Service:



Greet customers in the home while conducting walk thru



Reviews all requested services with the customer in order to ensure understanding and agreement



Interacts with customers in a professional, courteous manner including when responding to escalations and repeated customer concerns



Provide customer education regarding product and service usage



 



Qualifications:



Minimum 18 years of age



High School Diploma or equivalent.



Must be able to pass a pre-employment drug screen and background check



Must be available to work weekends as needed



Valid driver's license with a minimum of 2 years driving experience and a good driving record



Ability to lift up to 80 lbs with or without accommodations



Ability to carry a 28’ ladder from truck to pole



Ability to work in tight spaces such as a crawl space of a house



Due to safety reasons, maximum bodyweight restriction must not exceed 350 pounds



Good written and verbal communication skills.



Able to work in a fast-paced, time sensitive environment.



Physical Requirements:



Overhead lifting, climbing & carrying ladders with a weight of up to 80 lbs



Working 3- feet above ground level



Working in enclosed space



Working in inclement weather



Walking and climbing, kneeling and crouching



Applicants are required to pass all company drug testing, submit to a background check and adhere to all OSHA, state, city/municipality safety requirements and training provided by the company as required.



Benefits and Company Summary:

Benefits Include:



Competitive Pay



Health Insurance: Medical, Dental, Vision and Prescription Plans



Flexible Spending Accounts



Retirement Savings Plan (401K) with company matching



Stock Purchase Plan



Short- & Long-Term Disability



Supplemental Life and AD&D Insurance



Paid Holidays and Vacation (PTO)



Tuition reimbursement for specific programs



EEO:

Our Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind including, based on disability and protected veteran status. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws.



 



The Company also prohibits harassment of applicants or employees based on any of these protected categories. It is also the Company's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. Please visit the following URL to view the EEO is the Law poster and the Supplement. ()



 



The Company also does not consider criminal convictions to be an absolute bar to employment and will consider qualified applicants with criminal histories.



 



Applicants applying for positions in Illinois are not required to disclose arrests or sealed or expunged records of convictions.