Sr Desktop Support Tech Job In Baltimore, Maryland, Excell

Published 2022-08-06
Expires 2022-09-06
ID #1117046830
Sr Desktop Support Tech Job In Baltimore, Maryland, Excell
United States, Maryland, Baltimore,
Published August 6, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Sr desktop support tech

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has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.


Our client is currently seeking a talented Sr. Desktop Support Technician to join their team onsite at Baltimore, MD. The ideal candidate must have experience with ticketing systems and handheld device support as well as excellent customer service skills.

Scope of Activity and Responsibilities:

Provide desktop / walk-up end user support on-site

Provide personal computer (PC) support and lifecycle

Provide hardware break / fix on laptops and desktops

Troubleshoot Windows 10 issues

PC lifecycle activities focused on shop floor and engineering users- installation, move, add, change (each an "IMAC”)

Post imaging PC setup support

Install local site applications and configure machine so that it is ready to be deployed to its end use case

Data transfers

Assist end users with data transfer activities during PC change activities

Connectivity and configuration support for network, print / scan / fax

Software support for operating system ("OS”) troubleshooting and reloading of core load images (may include data transfer)

Software support for client's core image and additional approved software identified

Support local site applications and core manufacturing / engineering applications

Support desktop configuration, software installs and removals, de-installs, driver updates, and virus remediation

Modify standard PC image as needed to meet the client requirement


Physical Server Support:

Hands and eyes server support

Assist with resolution of connectivity problems for client end users

Provided "hands and eyes” assistance with audio-visual equipment located in customer offices, meeting rooms and training facilities

Provide "hands and eyes" for other client providers as necessary to perform physical tasks such as software upgrades, physical swaps, and reboots under their guidance

Assist with PC connectivity and configuration of audio-visual equipment, troubleshooting and testing the equipment and configuration settings, as directed by client or its designated service providers

Minor maintenance including bulb replacement

Fax machines

Hands and eyes assistance with hardware repairs as directed by client or its authorized service providers


Assist with printer troubleshooting and resolution of basic issues such as paper jams, toner replacement, and basic configuration issues

Assist client's facilities team and client designated service providers to provide printer maintenance


Conference Room:

Assist client’s facilities team and external vendors as directed by client to provide conference room maintenance, including PCs, phones, and audio-visual equipment

Assist with technology equipment used in manufacturing environments including non-standard PCs, PCs connected to manufacturing equipment, thin clients, legacy operating systems, barcode readers, desktop, label, and barcode printers

“Hands and eyes” for client NAS equipment for configuration or equipment replacement or repair as directed by client


Site Disaster Prep & Recovery:

Assist sites in preparing their information technology ("IT”) infrastructure for impending natural disasters, for example, back up data, shut down equipment per provided policies

Identify and rectify connectivity problems for existing users, including issues that arise during client's IMAC activities

Identify and rectify telephone service delivery issues, both configuration and hardware related, engaging third party maintenance providers and client staff as reasonably required and approved by client




Full COVID-19 vaccination may be required.


W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ™ Supports Equal Employment Opportunity ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .


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    Registered on October 7, 2017


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    Manufacturing is the production of merchandise for use or sale using labour and machines, tools, chemical and biological processing, or formulation. The term may refer to a range of human activity, from handicraft to high tech, but is most commonly applied to industrial production, in which raw materials are transformed into finished goods on a large scale. Such finished goods may be sold to other manufacturers for the production of other, more complex products, such as aircraft, household appliances, furniture, sports equipment or automobiles, or sold to wholesalers, who in turn sell them to retailers, who then sell them to end users and consumers.

    Baltimore ( BAWL-tim-or, locally: ) is the most populous city in the U.S. state of Maryland, as well as the 30th most populous city in the United States, with a population of 593,490 in 2019. Baltimore is the largest independent city in the country and was established by the Constitution of Maryland in 1851. As of 2017, the population of the Baltimore metropolitan area was estimated to be just under 2.802 million, making it the 21st largest metropolitan area in the country. Baltimore is located about 40 miles (64 km) northeast of Washington, D.C., making it a principal city in the Washington-Baltimore combined statistical area (CSA), the fourth-largest CSA in the nation, with a calculated 2018 population of 9,797,063.The city's Inner Harbor was once the second leading port of entry for immigrants to the United States. In addition, Baltimore was a major manufacturing center. After a decline in major manufacturing, heavy industry, and restructuring of the rail industry, Baltimore has shifted to a service-oriented economy. Johns Hopkins Hospital (founded 1889) and Johns Hopkins University (founded 1876) are the city's top two employers.With hundreds of identified districts, Baltimore has been dubbed a "city of neighborhoods." Famous residents have included writers Edgar Allan Poe, Edith Hamilton, Frederick Douglass, W.E.B. Du Bois, Ogden Nash, Gertrude Stein, F. Scott Fitzgerald, Dashiell Hammett, Upton Sinclair, Tom Clancy, Ta-Nehisi Coates, and H. L. Mencken; musicians James "Eubie" Blake, Billie Holiday, Cab Calloway, Tori Amos, Frank Zappa, Tupac Shakur, Dan Deacon, Robbie Basho, Bill Frisell, Philip Glass, Cass Elliot, and Ric Ocasek; actors and filmmakers John Waters, Barry Levinson, Divine, David Hasselhoff, Don Messick, John Kassir, Jada Pinkett Smith, Edith Massey and Mo'Nique; artist Jeff Koons; baseball player Babe Ruth; swimmer Michael Phelps; radio host Ira Glass; television host Mike Rowe; Supreme Court Justice Thurgood Marshall; Speaker of the United States House of Representatives Nancy Pelosi; and United States Secretary of Housing and Urban Development Ben Carson. During the War of 1812, Francis Scott Key wrote "The Star-Spangled Banner" in Baltimore after the bombardment of Fort McHenry. His poem was set to music and popularized as a song; in 1931 it was designated as the American national anthem.Baltimore has more public statues and monuments per capita than any other city in the country, and is home to some of the earliest National Register Historic Districts in the nation, including Fell's Point, Federal Hill, and Mount Vernon. These were added to the National Register between 1969 and 1971, soon after historic preservation legislation was passed. Nearly one third of the city's buildings (over 65,000) are designated as historic in the National Register, which is more than any other U.S. city.

    Source: https://en.wikipedia.org/