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Network Support Tech- On-site-chandler, Az Job In Chandler, Arizona

Published 2023-09-19
Expires 2023-07-30
ID #1848785343
Network Support Tech- On-site-chandler, Az Job In Chandler, Arizona
United States, Arizona, Chandler,
Published September 19, 2023


Network Support Technician, ONSITE

Chandler, AZ

Responsible for providing desktop/network/cabling support at client campus' factory and data center. Includes desktop support as it relates to desktops & peripheral devices; switches; routers; other network communication equipment, and physical layer troubleshooting. Performing first and second level problem diagnosis through to resolution including communicating, tracking, reconciling, and documenting the cases accurately within designated guidelines (SLAs). Responsibilities require working with customers, subcontractors, internal technicians, and consulting personnel in a professional and corporate setting to complete assigned service request cases to the customers' satisfaction within an aggressive SLA environment.

Position Details

Contract position with possible contract extension or hire

Standard work hours: 12-hour shift, set schedule: days (Sun-Tues) one week and 4 days (Sun-Wed) next week working; 6pm to 6am shifts.

Location: Onsite - Chandler AZ 85248

Primary Roles & Responsibilities

Update customers and other stakeholders regularly on ongoing service requests

Escalate and manage tickets to assure timely resolution

Able to smoothly transfer information at the end of each shift with other support staff about any outstanding issues and tasks

Understanding of basic computer skills and ability to follow software installation processes.

Ability to meet service level agreement requirements during the ticket life cycle

Physical installation of desktop systems and working knowledge of Windows Operating Systems.

The patching cabling between network equipment and customer's network when applicable

The installation, troubleshooting and de-installing network equipment - Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.)

Provide hardware break-fix services for network infrastructure

Support inventory management activities such as receiving inventory, tagging of assets, tracking spares, ordering inventory, updating inventory records, preparing and return damaged equipment

Analyze, detect, identify, and correct technical problems and deficiencies

Utilizing a Service Desk ticketing system to document work, progress, and resolutions

Ensuring ticket work notes are continuously updated while being worked, and final resolution(s) provided within all completed tickets

Education & Certifications: Combinations of education and experience will be considered

High School/GED (Required)

Min 2 years Experience in data communications (required)

Basic knowledge of IP networking (Required)

Basic knowledge of Cisco switches and routers (Preferred)

Basic knowledge of local and wide area networking (Preferred)

An understanding of IP phone technology (Preferred)

Ticket and queue management within ServiceNow (Preferred)

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Network support tech- on-site-chandler, az

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