Service Desk Technician

Summary

TEKsystems is seeking a Service Desk Technician to join a team that provides Tier 1 and Tier 2 technical support for our client based out of Frankfort, KY. The team consists of over 20 professionals handling a wide variety of calls and emails, often in a fast-paced and high-pressure environment. New staff members should be prepared to adapt to consistently high call volumes and dynamic situations.

Required Traits and Skills

At least 1 year of IT experience in Help Desk or Desktop Support roles, including performing desktop support and troubleshooting.

Excellent attendance and reliability.

Outstanding customer service skills and temperament, including:

Polite and respectful language.

Ownership and accountability.

Empathy and patience with upset or angry customers.

Strong communication abilities.

Critical thinking and troubleshooting skills.

Ability to explain technical concepts simply and clearly.

Initiative and a self-starting attitude.

Preferred Competencies

Experience in customer service roles.

Familiarity with IT-related tasks, such as desktop support, operating system functionality, and application troubleshooting.

Experience in phone center or help desk work.

Adaptability to dynamic and ever-changing environments.

Team collaboration and multi-tasking capabilities.

Clear and concise documentation skills.

Knowledge of remote support and account management processes.

Position Details

This is a long-term, stable opportunity with our premium benefits included. The assigned hours for this position are Monday through Friday, 9:00 a.m.–6:00 p.m., with occasional Saturday shifts.

Experience Level

Intermediate

Pay and Benefits

The pay range for this position is $19.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Frankfort, KY.

Application Deadline

This position is anticipated to close on Apr 16, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.