Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Health insurance
Job Responsibilities:
- Initial triage on all inbound support calls
- Answering incoming calls and responding to incoming tickets
- Organizing tickets in our queue and ensuring that technicians are handling them properly and quickly
- Dispatching tickets that are not able to be handled remotely to our on-site technicians
- Verifying that backups are functioning properly both on-site and off-site for clients
- Confirming that clients are satisfied with the products and services that are being provided to them
- Assist with organizing documentation for clients
- Creation of standard operating procedures
Qualifications:
- Morning Person Required (shift is from 8:30 a.m - 4:30 p.m.)
- You should consider yourself to be kind, patient, and happy
- Team player - you enjoy working well with others.
You have not only heard of but have also WORKED WITH one or more of the following products (or similar to them):
Autotask, IT Glue, Datto, Hyper-V, VMWare ESX, Sonic Wall, Forti Gate, Windows Server 2019, Networking
Job Types: Full-time
Experience:
IT Help Desk / Support: 2 years (Required)
Education:
High school graduate
Associates Degree (Minimum)
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