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It Support Desk Supervisor

Last update 2025-02-15
Expires 2025-03-15
ID #2585098276
Free
It Support Desk Supervisor
United States, New York, Hauppauge,
Modified February 3, 2025

Description

Benefits:

  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Health insurance

Job Responsibilities:

  1. Initial triage on all inbound support calls
  2. Answering incoming calls and responding to incoming tickets
  3. Organizing tickets in our queue and ensuring that technicians are handling them properly and quickly
  4. Dispatching tickets that are not able to be handled remotely to our on-site technicians
  5. Verifying that backups are functioning properly both on-site and off-site for clients
  6. Confirming that clients are satisfied with the products and services that are being provided to them
  7. Assist with organizing documentation for clients
  8. Creation of standard operating procedures

Qualifications:

  1. Morning Person Required (shift is from 8:30 a.m - 4:30 p.m.)
  2. You should consider yourself to be kind, patient, and happy
  3. Team player - you enjoy working well with others.

You have not only heard of but have also WORKED WITH one or more of the following products (or similar to them):

Autotask, IT Glue, Datto, Hyper-V, VMWare ESX, Sonic Wall, Forti Gate, Windows Server 2019, Networking

Job Types: Full-time

Experience:

IT Help Desk / Support: 2 years (Required)

Education:

High school graduate

Associates Degree (Minimum)

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Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: It support desk supervisor

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