General Administration - Front Line Technical Support Specialist Job In Jacksonville, Florida, Axelo

Published 2022-08-14
Expires 2022-09-14
ID #1127044792
General Administration - Front Line Technical Support Specialist Job In Jacksonville, Florida, Axelo
United States, Florida, Jacksonville,
Published August 14, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: General administration - front line technical support specialist
Work from home:

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Front Line Technical Support Specialist

Jacksonville, FL

12 Months


Primary Purpose of Job:

" Provide technical assistance (on-line, phone) to dealers by resolving vehicle repairs which dealer technicians are having difficulty to diagnose and/or repair.

" Responsible to monitor all current PTSS case to review current dealer requests as well the repair status of current ongoing cases between dealers and PTS.

" Provide support to dealers on current cases and to follow up with dealers and PTS on aging cases, update the PTSS case file with the latest status.

" Maintaining the PTS case file and the PTSS knowledge database with base with the dealer technician findings and/or repair solutions.

" Using remote diagnostic tools and interface with dealer technicians Work with PTS to support the diagnostic or repair solutions

" Work with FTS supervisor on PTSS case escalations, monitor, and report the repair progress


" Create position to manage first level technical support (previously performed by FTS role) case handling, process monitoring and other related functions to support dealer technical repairs.



" Bachelor s Degree (accredited school) or equivalent work experience Bachelor's Degree Must have 2- 4 years (total) of experience in the following Automotive-Retail --> Knowledge of retail processes and procedures, with emphasis in New and Pre-owned sales, accessories, service and parts. Automotive - Technical --> Knowledge of automotive technical information systems and repair/diagnostic procedures. Parts and Accessories --> Knowledge of parts and accessories businesses, marketing strategies and other business practices. Knowledge including experience in electrical powertrains.

Additional Information

" Technical Diagnosis and Repair

" Adaptability Analysis and Problem Assessment Innovation

" Planning and Organizing

" Problem Solution Phone Etiquette

" Customer-Focused

" Analytical Skills

" Ability to systematically problem solve using telephone, electronic means and other technical solutions to lead to root cause and repair

" IT Skills

" Use of Microsoft Office Suite Excel, PowerPoint, Word, etc.

" Experience with MBUSA PTSS, WIS and StarTek Info and understanding of Dealer DMS a plus Technical Skills

" ASE Certification and Technical Graduate specializing in German auto repair (prefer Client vehicles)

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    Axelon Services Corporation
    Registered on October 7, 2017


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    Manufacturing is the production of merchandise for use or sale using labour and machines, tools, chemical and biological processing, or formulation. The term may refer to a range of human activity, from handicraft to high tech, but is most commonly applied to industrial production, in which raw materials are transformed into finished goods on a large scale. Such finished goods may be sold to other manufacturers for the production of other, more complex products, such as aircraft, household appliances, furniture, sports equipment or automobiles, or sold to wholesalers, who in turn sell them to retailers, who then sell them to end users and consumers.

    Florida ( (listen), Spanish pronunciation: [floˈɾiða]) is a state located in the southeastern region of the United States. With a population of over 21 million, Florida is the third-most populous and the 22nd-most extensive of the 50 United States. The state is bordered to the west by the Gulf of Mexico, to the northwest by Alabama, to the north by Georgia, to the east by the Atlantic Ocean, and to the south by the Straits of Florida. The state's capital is Tallahassee and its most populous municipality is Jacksonville. The Miami metropolitan area, with a population of almost 6.2 million, is the most populous urban area in Florida and the seventh-most populous in the United States. Other urban areas in the state with a population of more than one million are Tampa Bay, Orlando, and Jacksonville. Florida's $1.0 trillion economy is the fourth-largest of any U.S. state, and if it were a country, Florida would be the 16th-largest economy in the world.The first European contact was made in 1513 by Spanish explorer Juan Ponce de León, who called it la Florida ([la floˈɾiða] "the land of flowers") upon landing there. At various points in its colonial history, Florida was administered by Spain and Great Britain. Florida was admitted as the 27th state on March 3, 1845. Florida was the principal location of the Seminole Wars (1816 - 1858), the longest and most extensive of Indian Wars in United States history. Florida declared its secession from the Union on January 10, 1861, and was one of the seven original Confederate States. After the Civil War, Florida was restored to the Union on June 25, 1868. Today, Florida is distinctive for its large Cuban expatriate community and high population growth, as well as for its increasing environmental issues. The state's economy relies mainly on tourism, agriculture, and transportation, which developed in the late 19th century. Florida is also renowned for amusement parks, orange crops, winter vegetables, the Kennedy Space Center, and as a popular destination for retirees. It is the flattest state in the United States, and Lake Okeechobee is its largest freshwater lake.The state's close proximity to the ocean influences many aspects of Florida culture and daily life. Florida is a reflection of influences and multiple inheritance; African, European, indigenous, Latino, and Asian heritages can be found in the architecture and cuisine. Florida has attracted many writers such as Marjorie Kinnan Rawlings, Ernest Hemingway and Tennessee Williams, and continues to attract celebrities and athletes. It is internationally known for golf, tennis, auto racing, and water sports. Several beaches in Florida have turquoise and emerald-colored coastal waters.About two-thirds of Florida occupies a peninsula between the Gulf of Mexico and the Atlantic Ocean. Florida has the longest coastline in the contiguous United States, approximately 1,350 miles (2,170 km), not including the contribution of the many barrier islands. Florida has a total of 4,510 islands that are ten acres or larger in area. This is the second-highest number of islands of any state; only Alaska has more. It is the only state that borders both the Gulf of Mexico and the Atlantic Ocean. Much of the state is at or near sea level, and is characterized by sedimentary soil. Florida has the lowest high point of any U.S. state. The American alligator, American crocodile, American flamingo, Roseate spoonbill, Florida panther, bottlenose dolphin, and manatee can be found in Everglades National Park in the southern part of the state. The climate varies from subtropical in the north to tropical in the south. Along with Hawaii, Florida is one of only two states that have a tropical climate, and is the only continental state that has both a tropical climate and a coral reef. The Florida Reef is the only living coral barrier reef in the continental United States, and the third-largest coral barrier reef system in the world (after the Great Barrier Reef and Belize Barrier Reef).

    Source: https://en.wikipedia.org/