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Senior It Helpdesk Technician Job In Plano, Texas, Infinity Consulting Solutions, Inc.

Published 2022-09-23
Expires 2022-10-23
ID #1181639926
Free
Senior It Helpdesk Technician Job In Plano, Texas, Infinity Consulting Solutions, Inc.
United States, Texas, Plano,
Published September 23, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Senior it helpdesk technician
Remote:
Work from home:


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Description

IT HELPDESK TECHNICIAN



Plano, TX



We are hiring a IT Helpdesk Technician for our Healthcare client in Plano. The ideal candidate will carry multiple certification and have experience performing Level I - Level III Helpdesk support for internal and remote users.



This position has several potential paths for growth including Desktop Support, IT Field Support or several other internal IT groups.



What You'll Do:



Provide 80%-100% phone support to local and remote users



Learn and support proprietary healthcare applications



Provide troubleshooting and support for email accounts, mobile devices, etc



Continually provide excellent customer service



Exhaust all means of ticket/issue resolution before escalating



Take initiative to address issues that may arise outside of normal scope of work



Provide excellent customer service for all users



Skills/Experience You'll Need:



HDI (Help Desk Institute), A+ and/or Network+ certifications



4+ years of IT Helpdesk support experience



Office 365 support experience



Active Directory account creation, password reset, etc



Mac/PC support experience



Mobile device support (Android and iOS)



Excellent customer service and communication



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    Registered on October 7, 2017

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    Manufacturing is the production of merchandise for use or sale using labour and machines, tools, chemical and biological processing, or formulation. The term may refer to a range of human activity, from handicraft to high tech, but is most commonly applied to industrial production, in which raw materials are transformed into finished goods on a large scale. Such finished goods may be sold to other manufacturers for the production of other, more complex products, such as aircraft, household appliances, furniture, sports equipment or automobiles, or sold to wholesalers, who in turn sell them to retailers, who then sell them to end users and consumers.


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