Senior It Helpdesk Technician Job In Plano, Texas, Infinity Consulting Solutions, Inc.

Published 2022-09-23
Expires 2022-10-23
ID #1181639926
Senior It Helpdesk Technician Job In Plano, Texas, Infinity Consulting Solutions, Inc.
United States, Texas, Plano,
Published September 23, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Senior it helpdesk technician
Work from home:

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Plano, TX

We are hiring a IT Helpdesk Technician for our Healthcare client in Plano. The ideal candidate will carry multiple certification and have experience performing Level I - Level III Helpdesk support for internal and remote users.

This position has several potential paths for growth including Desktop Support, IT Field Support or several other internal IT groups.

What You'll Do:

Provide 80%-100% phone support to local and remote users

Learn and support proprietary healthcare applications

Provide troubleshooting and support for email accounts, mobile devices, etc

Continually provide excellent customer service

Exhaust all means of ticket/issue resolution before escalating

Take initiative to address issues that may arise outside of normal scope of work

Provide excellent customer service for all users

Skills/Experience You'll Need:

HDI (Help Desk Institute), A+ and/or Network+ certifications

4+ years of IT Helpdesk support experience

Office 365 support experience

Active Directory account creation, password reset, etc

Mac/PC support experience

Mobile device support (Android and iOS)

Excellent customer service and communication

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    Registered on October 7, 2017


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    Manufacturing is the production of merchandise for use or sale using labour and machines, tools, chemical and biological processing, or formulation. The term may refer to a range of human activity, from handicraft to high tech, but is most commonly applied to industrial production, in which raw materials are transformed into finished goods on a large scale. Such finished goods may be sold to other manufacturers for the production of other, more complex products, such as aircraft, household appliances, furniture, sports equipment or automobiles, or sold to wholesalers, who in turn sell them to retailers, who then sell them to end users and consumers.

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