Staffing - Drafting/cad Technician Ii Job In Wilmington, North Carolina, Talentburst, Inc.

Published 2022-09-23
Expires 2022-10-23
ID #1181639939
77999 US$
Staffing - Drafting/cad Technician Ii Job In Wilmington, North Carolina, Talentburst, Inc.
United States, North Carolina, Wilmington,
Published September 23, 2022

Job details:

Job type: Full time
Contract type: Contract
Salary type: Per annum
Occupation: Staffing - drafting/cad technician ii
Work from home:

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Job Title: CAD Support Technician II

Location: Wilmington, NC

Duration: 12 months with high possibility of extension

Hybrid schedule (4 days remote 1 onsite)



As a member of a division wide drafting department you will assist in supporting a global CAD software infrastructure system and community of +300 users.

Software covered primarily includes AutoCAD, AutoCAD Electrical, Autodesk Inventor, Autodesk Vault, and Fusion 360 Manage but may include additional software as well.

Primary responsibilities will include frontline CAD user support (ServiceNow tickets) and CAD infrastructure support (Vault servers, databases, backups). Support will require contact with users through phone, email, and messaging systems. Ticket types may range from: user account creation, installation support, crash support, general troubleshooting, and/or software functionality.

Key Responsibilities:

Provide 1st level troubleshooting for user tickets, interface with Autodesk when required

Moderate MS Teams discussion forums/channels for CAD support

Create and maintain instructional support documents and FAQ library for common issues

Assist with maintenance to Vault servers, SQL databases, backup schedules, etc.

Support server and client hardware/software upgrade cycles

Manage all account creation activities for Autodesk Vault and Fusion 360 Manage

Monitor automated systems and provide resolution when issues arise

Contribute to department continuous improvement activities

Work Environment:

Employment will be through a third party on a contract basis. Contracts will be 1 year in length and are often extended with satisfactory performance and additional project workload.

Hybrid work schedule available (work from home 3-4 days per week)

M-F, 8 am-5 pm base schedule; OT is often required: 45 hours per week target

Required Education:

* Candidates should possess one of the following, but other technical degrees will be considered:

* A.A.S. Mechanical Engineering Technology degree

* A.A.S Information Technology

* Drafting Certificate/Certification

Required Experience and Skills:

Proficient in the use of Autodesk Inventor and Autodesk Vault software

Advanced Windows-based and MS Office computer skills

Strong work ethic

Strong attention to detail


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    77999 US$ / Per annum

    Employer's info

    Registered on October 7, 2017


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    Manufacturing is the production of merchandise for use or sale using labour and machines, tools, chemical and biological processing, or formulation. The term may refer to a range of human activity, from handicraft to high tech, but is most commonly applied to industrial production, in which raw materials are transformed into finished goods on a large scale. Such finished goods may be sold to other manufacturers for the production of other, more complex products, such as aircraft, household appliances, furniture, sports equipment or automobiles, or sold to wholesalers, who in turn sell them to retailers, who then sell them to end users and consumers.

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