(agile1)business Analyst, Senior Job In Sacramento, California, Axelon Services Corporation

Published 2022-09-23
Expires 2022-10-23
ID #1181639622
(agile1)business Analyst, Senior Job In Sacramento, California, Axelon Services Corporation
United States, California, Sacramento,
Published September 23, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: (agile1)business analyst, senior

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(Agile1)Business Analyst, Senior

Sacramento, CA

15 Months

LOCAL CANDIDATES ONLY. The roles will not be required to be on site, they can be remote. They will only be required on site if requested.


- Previous experience working with an IVR system,

- Agile methodology centric user story, testing, etc. experience, customer experience focused with analytics expertise to tell measure our success or opportunities

Client laptop will be provided, mileage expense can be submitted if required to travel

Looking to really focus on folks that have past experience on a business side of an IVR (Interactive Voice Response unit), working in an Agile environment, comfortable with Jira, creating user stories based on customer personas, detailing out requirements specific to a GUI and articulating requirements with other system interfaces, building and executing test case scenarios. Can use sql to develop analysis, experience with Tableau and/or PowerBI

Position Summary

The Senior Business Analyst acts as the business expert filling a liaison role between the IT development group and business units for development, enhancement, and implementation of our toll free interactive voice response unit - Nuance IVR and our external Pay by Phone IVR through Banking. Additionally this position provides data and reporting solutions to satisfy informational and performance metrics needs for one or more business functions - primarily focused on overall IVR performance, containment rates, customer experience and usability and Customer Satisfaction. Everything we do is centered around the customer and their experience with making their interaction as effortless as possible.


Provide expert consulting to the client, to identify and satisfy client business needs.

Analyze end-to-end business processes and information needs of varying complexity, encompassing one or more Company business functional operations and potentially external entities.

Understand the client's current and future business environment, effectively anticipate, identify, and fully meet all business needs.

Propose, evaluate and document alternatives that will provide the most effective solution to solve business problems including delivery of new business initiatives.

Anticipate client concerns and questions and provide timely, professional, and client-focused communications via meetings, status reports, phone, and email and follow through with results.

Prepare communications and make presentations on system enhancements and/or alternatives.

Provide client support on the effective use of production systems.

Research potential system issues in transaction processing and data quality.

Provide timely responses for client inquiries.

Work with team members, supervisor, and client organizations as appropriate to ensure smooth system operations to minimize impact on business operations and enable the business to achieve results.

Lead and/or support recovery of production system issues, including business process recovery.

Define and document business requirements.

Prepare functional specification documents for one or more applications or one or more system functions.

Prepare business cases in support of business initiatives.

Prepare technical specification documents.

Prepare and/or review test plans and perform quality reviews on test results.

Perform functional integration testing of transactional processing, data extracts, and reporting.

Comply with SOX documentation and other standard process requirements as appropriate.

Configure system parameters or soft tables to enable application functions to perform per specifications.

Develop queries to extract data or create operational reports using production databases.

Perform unit, string, and functional integration tests to ensure application solutions and reports satisfy defined functional and/or technical specifications.

Conduct all work safely and promote safe work practices. Attend all safety meetings and training sessions. Comply with all Utility safety best practices and safety accountability model.

Demonstrated participation in projects of medium to high complexity. Demonstrated leadership role in medium to high complexity projects.

Expert technical knowledge of one or more functional areas in business applications, CC&B, SAP, etc., Project Management skills sufficient to coordinate multi-organizational projects.

Demonstrated excellent written and verbal communication skills.

Minimum Qualifications

BA/BS in Business Administration, Computer Science, Information Systems, or equivalent work experience.

MBA, CPA, CMA desired.

Demonstrated course work and/or training in programming languages used for applications and proficiency in Microsoft Office Suite.

7 to 10 years of experience in similar or related job functions.

Client is an AA/EEO employer that actively pursues and hires a diverse workforce

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