Job description
World renowned, Kitchen + Kocktails by Kevin Kelley is seeking a seasoned fine-dining/upscale Hospitality Operations Manager with proven experience in elevating the guest experience and increasing revenue.
Responsibilities:
- Control operations by developing effective policies, creating high standards and working to make adjustments when appropriate.
- Ensure an outstanding dining experience by regulating presentation, taste, service and atmosphere for all guests; develop ways to cultivate a regular customer pool.
- Supervise a team of employees; work to create a cohesive unit of people who effectively communicate; create a hiring process for key staff that ensures qualified people are selected, trained and retained through top recruiting practices; consider actions of employees in various situations that deem rewarding or disciplinary action.
- Follow all appropriate health code and local jurisdiction food handling requirements, maintain food safety certifications, and model exemplary food health safety practices to employees.
- Create a professional atmosphere that sustains top employee safety standards and provides guidelines to personnel to eliminate hazards and dangers in the workplace.
- Lead the restaurant to achieve new and greater goals in order to stand above the competition within the industry.
- Complete detailed P& L review
- Responsible for Supervision/Execution of all FOH Management Job Duties
- Conducts thorough investigation of guest complaint and finds resolution
- Work with Marketing team to generate new ideas
- Establish and maintain Community outreach
Requirements:
- A minimum of 5-10 year’s experience in a restaurant management position
- Experience in resolving customer issues/complaints as well as overall excellent customer service required
- Solid time management, organization and prioritization skills
- Proven ability to effectively build and foster a team environment
- Ability to make decisions in a fast-paced environment
- Ability to effectively communicate verbally and non-verbally with others
- Ability to work with all personality types even in adverse situations
- Ability to prioritize, anticipate situations, and take quick action
- Ability to manage multiple projects and recommend/implement effective solutions
- Demonstrated commitment to customer service
- Excellent problem solving/decision making skills
- Ability to work independently and proactively in a fast-paced environment.
- Able to communicate in a friendly and professional manner with all customers, team members and management
- Detailed knowledge of products, services and hours of operation
Ready to put your expertise in motion? First, learn more about us on IG and Facebook and online@kitchenkocktailsusa.com.
We encourage diversity and inclusion. You're welcome here!
EOE
Job Type: Full-time
Pay: $90,000.00 - $120,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
