Technical Support Specialist (point Of Sale) Job In New York County, New York, Infinity Consulting S

United States, New York, New York County
Published 2022-09-23
Expires 2022-10-23
ID #1181639915
Technical Support Specialist (point Of Sale) Job In New York County, New York, Infinity Consulting S
United States, New York, New York County,
Published September 23, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Technical support specialist (point of sale)

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Our client, a worldwide media & entertainment brand is looking for a Point of Sale Support Specialist to join their IT team on a temporary basis. This role will be the primary support contact for our Merchandise Team's point of sale systems that are at our Broadway Theatres, North American Tours, West End Theatres, and UK Tours. This role will provide both hardware and software support for our Merchandise group. Some work will be on site and some work will be remote. Light travel may be required, but this role is primarily situated in New York City in a hybrid work environment.


" Performing break/fix on all point of sale hardware (iPads, printers, scanners, credit card machines, etc.)

" Working with our point of sale vendor to work on any upgrades, bugs and breaks to our point of sale software

" Partnering with our Network Support Engineer to troubleshoot any connection issues with any of our point of sale systems

" Maintaining our fleet of credit card machines, and making sure they securely connect to the internet

" Assisting with any issues on our backend inventory management software

" Setting up new point of sale systems and credit card machines as needed

" Sourcing new equipment for replacing aging hardware

" Oversee online store to ensure it is properly working for all US and UK site; assist store managers with any issues in site updates, reporting and payment processes

" Project Management of all open POS support tickets with vendor to ensure timely updates and resolutions are taking place

" Schedule and attend meetings with third party support teams as needed to maintain proper workings of all retail functions at store level and back office processes


Required Skills:

" Previous experience working in retail or with point of sale software; help desk experience

" Quickly troubleshoot hardware and software issues; ability to troubleshoot issues remotely

" Vendor management

" Works well in a team environment

" Basic understanding of networking and connection protocols (Wi-Fi, Bluetooth, etc.)

" Ability to understand business process from start to finish

" Strong verbal and written skills; ability to build documentation

" Familiarity with Apple Products (iPads)

" Inquisitive technical nature

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    Registered on October 7, 2017


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    Retail markets and shops have a very ancient history, dating back to antiquity. Over the centuries, retail shops were transformed from little more than "rude booths" to the sophisticated shopping malls that we know today. Retailing involves the process of selling consumer goods or services to customers through multiple channels of distribution to earn a profit. Retailers satisfy demand identified through a supply chain. Some of the earliest retailers were itinerant peddlers. The term "retailer" is typically applied where a service provider fills the small orders of a large number of individuals, who are end-users, rather than large orders of a small number of wholesale, corporate or government clientele. Shopping generally refers to the act of buying products. Sometimes this is done to obtain final goods, including necessities such as food and clothing; sometimes it takes place as a recreational activity. Recreational shopping often involves window shopping (just looking, not buying) and browsing: it does not always result in a purchase.

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