Job Description

Job Description

JOB SUMMARY:

Provide customers with excellent customer service in their purchase of product from one of our locations

RESPONSIBILITIES:

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers’ needs and provide assistance and information on product features
• “Go the extra mile” to drive sales
• Maintain in-stock and presentable condition assigned areas
• Actively seek out customers in store
• Remain knowledgeable on products offered and discuss available options
• Cross sell products
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Make calls to manufacturer for questions and special orders
• Maintain confidentiality of company and customer information at all times
• Process customer purchases on POS system – be able to process cash, change and credit card purchases

REQUIREMENTS:

• Basic understanding of sales principles and customer service practices
• Proficiency in English
• Solid communication and interpersonal skills
• Customer service focus

Disclaimer: This job description is intended to describe the general nature, complexity and level of work to be performed by employees assigned to this position, and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.