Position: Service Coordinator Reports to: Shannon DavisLocation: Baltimore, MDSalary Range: $20.00-$25.00Business Unit: Security Employee Type: Non-Exempt MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Service Coordinator in the Baltimore, MD to support our fast-growing Security division. MCA is building a team of people who share our values of service first, collaboration, trust, and engagement. We take our work and customers seriously and believe our best work can be fun. When you join our team, you join the MCA family! We offer competitive compensation and comprehensive benefits, including Medical, Dental, Vision, 401K, Paid Time Off (PTO), Holiday Pay, Education and Certification Incentives and much more. WHAT YOU WILL BE DOING: Scheduling daily work with little downtime and updating WIP.Assessing service needs of customers and connecting them with resources.Ensuring each customer is given the necessary services and follow up to fill ongoing service needs.Maintaining good relationships with customers to keep customer base.Completing tickets properly and on-time.Answering telephones and responding to email inquiries.Fostering a safe work environment.WHAT YOU WILL BRING TO THE TEAM: 1-3 years of industry experience or a related customer service experiencePrevious administrative experience preferred.Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel.Excellent customer service and problem-solving skills.High quality organizational skills.The ability to work well under deadlines and to multitask.Excellent verbal and written communications skills.Excellent critical thinking and problem-solving skills.YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS: The physical environment requires the employee to work inside. While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed. TRAVEL REQUIREMENTS: Travel as necessary to support company and customer needs. DIRECT REPORTS: No Direct Reports WHO WE ARE Mobile Communications America, Inc. (MCA) provides wireless communication, data and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services - including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies. WHAT WE BELIEVE We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our "Service First DNA" culture. Service isn't just a motto for MCA, and it's an integral part of who we are and goes beyond our customers to our employees, partners, shareholder, and communities. NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are "better together."