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Servicedesk Engineer Job In Dublin, California

Published 2023-09-19
Expires 2023-07-30
ID #1848785552
Servicedesk Engineer Job In Dublin, California
United States, California, Dublin,
Published September 19, 2023


Job Title: ServiceDesk Engineer

Location: Dublin, California - USA

Duration: Long Term Contract

Required skills:

5+ years of experience working on a ServiceDesk

2 years of experience troubleshooting Office 365 Productivity Suite, Intune & JAMF

Bachelors degree, technical certificate or equivalent work experience

Strong understanding of ITIL Foundations and prior administration of Service Now

Expertise with MS Windows and Mac OS Operating Systems

Excellent technical documentation skills are a must

Strong analytical, troubleshooting, and problem-solving skills

Must be a quick learner with exceptional communication skills

Perform inventory management for all hardware

Job Responsibilities:

Desktop Support (Windows / Mac) Providing hardware, software, network, and endpoint security tool support (CrowdStrike, Beyond Trust, etc.) for Windows and Mac devices

Ticket Management / Escalations (Incident & Request) Provide global Service Desk queue management expertise, leveraging strong ITSM process knowledge.

AD and Exchange Provisioning Maintains users, groups, and DLs

File & Print Management Provisioning and troubleshooting

Hardware and Software Deployment Desktop and laptop imaging and software deployment.

Mobile Device Support Managing Apple, Android, and other mobile devices

Endpoint Systems - Management of modern workplace management tools (O365, Intune, JAMF)

IT Solutions - Recommending and implementing new solutions to improve Service Desk environment through Self Service and automation.

Extra dose of awesome if you have...

ITIL Certification

IT Security Awareness HIPAA, FedRAMP, SOC II

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Servicedesk engineer

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