Job Title: ServiceDesk Engineer
Location: Dublin, California - USA
Duration: Long Term Contract
Required skills:
5+ years of experience working on a ServiceDesk
2 years of experience troubleshooting Office 365 Productivity Suite, Intune & JAMF
Bachelors degree, technical certificate or equivalent work experience
Strong understanding of ITIL Foundations and prior administration of Service Now
Expertise with MS Windows and Mac OS Operating Systems
Excellent technical documentation skills are a must
Strong analytical, troubleshooting, and problem-solving skills
Must be a quick learner with exceptional communication skills
Perform inventory management for all hardware
Job Responsibilities:
Desktop Support (Windows / Mac) Providing hardware, software, network, and endpoint security tool support (CrowdStrike, Beyond Trust, etc.) for Windows and Mac devices
Ticket Management / Escalations (Incident & Request) Provide global Service Desk queue management expertise, leveraging strong ITSM process knowledge.
AD and Exchange Provisioning Maintains users, groups, and DLs
File & Print Management Provisioning and troubleshooting
Hardware and Software Deployment Desktop and laptop imaging and software deployment.
Mobile Device Support Managing Apple, Android, and other mobile devices
Endpoint Systems - Management of modern workplace management tools (O365, Intune, JAMF)
IT Solutions - Recommending and implementing new solutions to improve Service Desk environment through Self Service and automation.
Extra dose of awesome if you have...
ITIL Certification
IT Security Awareness HIPAA, FedRAMP, SOC II
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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Servicedesk Engineer Job In Dublin, California
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Servicedesk Engineer Job In Dublin, California
United States, California, Dublin,
Published September 19, 2023
Description
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Employer's info
At Diverse Lynx, we emphasize long-term, value added relationships with a commitment to understand our customer’s business needs. By leveraging proven industry experience and expertise, we concentrate on providing On-Site Consulting Services to manage resources for our customer’s project needs. We develop customized IT Solutions for our customers that are product, platform and technology independent. We also provide comprehensive Clinical Trials & Data Management Services to the pharmaceutical, biotechnology, generic drug, and medical device companies in the areas of General Medicine/Cardiology, Infectious Diseases, Neuroscience, and Oncology therapeutic areas. Headquartered out of New Jersey, USA, we have collaboration in Europe and Southeast Asian Countries including India and Japan.”
Specialties
IT Staffing,
Clinical Trials & Data Management,
IT Projects
