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Inbound Billing- Customer Service Representative Job In Reno, Nevada

Published 2020-10-16
Expires 2020-11-16
ID #193956617
Free
Inbound Billing- Customer Service Representative Job In Reno, Nevada
United-states, Nevada, Reno,
Published October 16, 2020

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Inbound billing- customer service representative


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Description

You must be a resident of Nevada to be considered. Compensation: $12 - $14.50 an hour, depending on performance.



This exciting work at home job is a direct hire opportunity with OptimumCX LLC. Please pay close attention to the technolgy and environment requirements for this position. The ideal candidate for this exciting work from home opportunity will demonstrate extensive knowledge in professional customer service and have excellent written and verbal communication skills. Billing specialists will be participating in paid, virtual training from home. In this role, the billing specialist should be disciplined and strongly self-motivated to take great care of the customers and resolve their needs.



The primary role of the Inbound Billing Specialist is supporting our account is to handle a high volume of calls in a professional and courteous manner. Calls come from a variety of sources and customers from across the United States. Our primary calls consist of:



* Billing: Customer calls consist of a variety of questions regarding their current products and if they have coverage. Agents will utilize the systems available to access and determine if the customer is current on their coverage, if their credit card is updated, if they are an ACH or Echeck customer to verify if we have received their payments. Agents are expected to review the account, answer the customers questions.

* Customer Service: Customer calls consist of general questions regarding their current products, coverage amounts, differences between their products. Agents are expected to review the account and answer the customers questions.



Requirements



* Must be at least 18 years of age

* Must have a HS Diploma/GED

* Must reside in the state of Nevada

* Must be able to pass a background check

* A quiet workspace, ergonomic chair and desk

* Reliable internet connection with a minimum of 50 Mbps download/15 Mbps upload speed

* Must be able to type a minimum of 25 WPM

* Self-motivated/Self-disciplined

* Strong Work Ethic

* Professional Demeanor

* Computer Skills

* Detail Oriented

* Strong communication skills both verbal and written



Technology Requirements: All Applicants must have their own computer equipment. Below are the necessary computer requirements. Please do not apply unless all requirements have been met.



* Windows 10 Pro

* Intel Skylake i3 (2015) or AMD Zen Ryzen (2017) or better processor

* 8 GB RAM or better

* Two or more monitors

* Ergonomic keyboard and mouse

* Webcam

* Headset- Must have noise cancelation and a mute button.

* Direct Ethernet connection

* Consistent 50/10 Mbps Internet connection



Benefits



* Full time work hours

* Paid training

* Advancement/career opportunities (WE PROMOTE FROM WITHIN) 85% of our current managers have been promoted into their current positions

* Benefits offered after completion of 60 consecutive workdays

* PTO Accruals day one

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    Employer's info

    Optimumcx
    Private person
    Registered on October 7, 2017

    Category info:

    Technology ("science of craft", from Greek τέχνη, techne, "art, skill, cunning of hand"; and -λογία, -logia) is the collection of techniques, skills, methods, and processes used in the production of goods or services or in the accomplishment of objectives, such as scientific investigation. Technology can be the knowledge of techniques, processes, and the like, or it can be embedded in machines to allow for operation without detailed knowledge of their workings. The simplest form of technology is the development and use of basic tools. The prehistoric discovery of how to control fire and the later Neolithic Revolution increased the available sources of food, and the invention of the wheel helped humans to travel in and control their environment. Developments in historic times, including the printing press, the telephone, and the Internet, have lessened physical barriers to communication and allowed humans to interact freely on a global scale. The steady progress of military technology has brought weapons of ever-increasing destructive power, from clubs to nuclear weapons.


    Nevada ( or , Spanish: [neˈβaða]) is a state in the Western United States. It is bordered by Oregon to the northwest, Idaho to the northeast, California to the west, Arizona to the southeast, and Utah to the east. Nevada is the 7th most extensive, the 32nd most populous, but the 9th least densely populated of the U.S. states. Nearly three-quarters of Nevada's people live in Clark County, which contains the Las Vegas–Paradise metropolitan area, including three of the state's four largest incorporated cities. Nevada's capital is Carson City. Nevada is officially known as the "Silver State" because of the importance of silver to its history and economy. It is also known as the "Battle Born State" because it achieved statehood during the Civil War (the words "Battle Born" also appear on the state flag); as the "Sagebrush State", for the native plant of the same name; and as the "Sage-hen State".Nevada is largely desert and semi-arid, much of it within the Great Basin. Areas south of the Great Basin are within the Mojave Desert, while Lake Tahoe and the Sierra Nevada lie on the western edge. About 86% of the state's land is managed by various jurisdictions of the U.S. federal government, both civilian and military.Before European contact — and still today, American Indians of the Paiute, Shoshone, and Washoe tribes inhabited the land that is now Nevada. The first Europeans to explore the region were Spanish. They called the region Nevada (snowy) because of the snow which covered the mountains in winter. The area formed part of the Viceroyalty of New Spain, and became part of Mexico when it gained independence in 1821. The United States annexed the area in 1848 after its victory in the Mexican–American War, and it was incorporated as part of Utah Territory in 1850. The discovery of silver at the Comstock Lode in 1859 led to a population boom that became an impetus to the creation of Nevada Territory out of western Utah Territory in 1861. Nevada became the 36th state on October 31, 1864, as the second of two states added to the Union during the Civil War (the first being West Virginia).Nevada has a reputation for its libertarian laws. In 1940, with a population of just over 110,000 people, Nevada was by far the least-populated state, with less than half the population of the next least-populated state. However, legalized gambling and lenient marriage and divorce laws transformed Nevada into a major tourist destination in the 20th century. Nevada is the only U.S. state where prostitution is legal, though it is illegal in its most populated regions — Clark County (Las Vegas), Washoe County (Reno) and Carson City (which, as an independent city, is not within the boundaries of any county). The tourism industry remains Nevada's largest employer, with mining continuing as a substantial sector of the economy: Nevada is the fourth-largest producer of gold in the world.

    Source: https://en.wikipedia.org/