Job Description

This position requires weekly commute to either our Asheville, or Charlotte NC, or Columbia SC office locations as needed. Primary support will be for local users and secondary support will be as part of a team supporting users from all branches in NC & SC. The candidate will administer desktop support for all desktop hardware and software, will image and deliver new computers, setup new users, troubleshoot printers and maintain network security and documentation. The candidate will work in a help-desk environment and face to face with employees. The candidate will answer technical questions of all end users and escalate issues as required. The candidate will be expected to deliver one-on-one or group classroom training to employees. The candidate will meticulously track the details of all work completed and organize their time effectively. The candidate must have a strong commitment to providing the best customer service possible and the ability to communicate with people with varying degrees of technological knowledge. The candidate must be able to manage multiple projects simultaneously. Strong problem-solving skills are required. Prefer candidates with a minimum two-year degree, certification or equivalent in computer science plus two years' help desk or equivalent experience. Candidates with knowledge in the following areas are required: TCP/IP networks and wireless network security; Windows desktop operating systems; Microsoft Active Directory Services; Office 365; WAN/LAN; and Internet. Candidates with knowledge in the following areas are required: TCP/IP networks and wireless network security; Windows desktop operating systems; Microsoft Active Directory Services; Office 365; WAN/LAN; and Internet. Candidates with additional knowledge in the following areas are preferred: Aderant Expert, Net Documents, Windows 11 and Office 365 Sharepoint. Travel is required on a continual basis, overtime and overnight as needed. Must be able to lift and transport 50 lbs. Hours may vary.

Qualifications:
Qualifications

This position is a hybrid position that requires weekly travel, rotating between the Asheville, NC, Charlotte, NC , and Columbia, SC office dependent on needs of the firm. Preferably located in the Greenville/Spartanburg area. Mileage will be reimbursed.

Occasional travel to Raleigh or Wilmington, NC office locations could be required, if necessary.

Prefer candidates with a minimum two-year degree, certification or equivalent in computer science plus two years' help desk or equivalent experience.

Candidates with knowledge in the following areas are required: TCP/IP networks and wireless network security; Windows desktop operating systems; Microsoft Active Directory Services; Office 365; WAN/LAN; and Internet.

Candidates with additional knowledge in the following areas are preferred: Aderant Expert, Net Documents and Microsoft Sharepoint.

Overtime and overnight travel are required on occasion.

Must be able to lift and transport 50 lbs.

Hours may vary.

Additional Information

Physical Demands:

Position requires sitting for more than 2/3 of the time

Position requires ability to focus on a computer monitor for extended periods of time

Positon requires a small amount of bending and reaching to access supplies and equipment

Position requires enough mobility to move from one area of the office to another at a moderate pace periodically

Must be able to lift up to 50 pounds on occasion

Work is performed in an office environment with a modest level of noise

Driving an hour or more to office locations weekly as needed

Work Environment:

Indoor Office Setting

Well-Lighted/Ventilated Environment

Air Conditioned/Heated Environment

1 hour lunch

Benefits:

Medical

Dental

Vision

Life

Short-term Disability

Long-term Disability

HRA

FSA

401 K

Educational Assistance

Pet Insurance

Paid Holidays

PTO Accrual

Benefit Conditions:

Waiting period may apply

Only full-time employees eligible

Ability to commute/relocate:

Reliably commute or planning to relocate before starting work.

Dependable transportation required.

Hedrick Gardner is committed to the equal employment opportunity of all individuals regardless of their race, color, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by local, state, or federal law.