Desktop Support Tech Job In Longmont, Colorado, Gtt, Llc

Published 2022-08-04
Expires 2022-09-04
ID #1114526408
Desktop Support Tech Job In Longmont, Colorado, Gtt, Llc
United States, Colorado, Longmont,
Published August 4, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Desktop support tech
Work from home:

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Job Description:

As a member of the End User Services Engineering Specialist Staff, the position will work in various aspects of desktop support. Duties and responsibilities include but are not limited to the following:

· Ability to troubleshoot technical issues at the walk-up service center counter, interfacing directly with users. Customer service and high standards of excellence are expected.

· Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.

· Research, maintain, install and troubleshoot all aspects of laptop and desktop hardware and associated software.

· Troubleshoot technical issues while interfacing directly with users. Customer service and high standards of excellence are expected

· Follow processes and testing procedures to ensure a high quality of work is delivered to the end-user with no or minimal disruptions.

· Evaluate and implement application software solutions as identified by Corporate IT

· Ability to take proactive, corrective actions to resolve issues in advance of system problems

· Installs, configures, analyzes, resolves and repairs all hardware and software issues involving Windows and Mac OS computers.

· Provides total support of the desktop environment in accordance with defined standards and procedures.

· Maintains password security, data integrity, and file system security for the desktop environment.

· Responds quickly to customer issues while thoroughly documenting resolutions and closes all assigned cases through the designated tracking system.

· Communicates with customers, peers, and management concerning the status of cases, problems, or suggestions.

· Troubleshoots and determines the root cause of problems with software or hardware incompatibilities or network connectivity issues.

· Provide technical support for conference room technology such as projectors, display screens and telephony equipment including sound systems, and conferencing tools like Teams and Zoom.

· Handle multiple administrative duties to allow the team to operate efficiently.

Your Experience Includes:

· Installing, configuring, and troubleshooting desktop and laptop systems and familiarity with system imaging processes.

· Strong organizational skills that include attention to details, flexibility, and time management.

· Excellent oral and written communication skills and should be able to demonstrate these skills during the job interview

· Documenting trouble tickets from inception through closure in an Enterprise Incident Management Systems such as Service Now or Remedy

· Proficiency in supporting Windows 7 & 10 and Mac OS support including iOS and Android mobile platforms.

· Experience with Active Directory

· Experience with maintaining password security, data integrity, and file system security for the laptop environment utilizing Bitlocker.

· Experience with VOIP telephony systems like Cisco and be proficient in troubleshooting headset hardware

· Experience recommending computer solutions and hardware

· Experience using critical thinking skills to identify and resolve technical issues.

· Experience with providing technical support to internal and remote computer systems using tools like Bomgar

· Experience with Microsoft SCCM/MECM preferred

· 3+ years of experience preferred working directly with customers in a desktop support role to resolve technical hardware issues

· Broad knowledge of Office 365 online applications (Word, Excel, PowerPoint, Outlook, Sharepoint, Teams, OneDrive, Forms, Stream, Tasks, Video and OneNote)

· Completing other tasks as assigned by the IT Desktop Support manager

About This Role

· This position reports to the IT Desktop Support Manager in Longmont, Colorado.

Educational Requirements:

· Associate Degree in Computer Science, Information Technology or a related field or its equivalent plus 3 years' experience.

· Relevant Technical Certifications a plus, A+, MCP or HDI preferred.

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    Gtt, Llc
    Registered on October 7, 2017


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    Technology ("science of craft", from Greek τέχνη, techne, "art, skill, cunning of hand"; and -λογία, -logia) is the collection of techniques, skills, methods, and processes used in the production of goods or services or in the accomplishment of objectives, such as scientific investigation. Technology can be the knowledge of techniques, processes, and the like, or it can be embedded in machines to allow for operation without detailed knowledge of their workings. The simplest form of technology is the development and use of basic tools. The prehistoric discovery of how to control fire and the later Neolithic Revolution increased the available sources of food, and the invention of the wheel helped humans to travel in and control their environment. Developments in historic times, including the printing press, the telephone, and the Internet, have lessened physical barriers to communication and allowed humans to interact freely on a global scale. The steady progress of military technology has brought weapons of ever-increasing destructive power, from clubs to nuclear weapons.

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    Source: https://en.wikipedia.org/