Cisco Ucm Engineer Job In Newton, Massachusetts, It Avalon

Published 2023-03-16
Expires 2023-04-16
ID #1445527485
Cisco Ucm Engineer Job In Newton, Massachusetts, It Avalon
United States, Massachusetts, Newton,
Published March 16, 2023

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Cisco ucm engineer

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Job description: Lead Engineer, Call Center Technology

The Lead Engineer position is a key role within our Call Center Technology Operations team. This team is responsible for the availability, security, enhancement management and overall performance of our telephony applications reporting into the Associate Director of Call Center Technologies & Telephony Operations. Our organization utilizes Ciscos advanced telephony product suite which are integrated with multiple backend systems, CRMs, and Digital platform to deliver telephony solutions that meet business needs. This role is responsible for managing and administering all aspects of the Unified Communications infrastructure including Unified Communications Manager, Unity, Emergency Responder, Unified SIP Proxy, Unified Border Element, Expressway, Voice Gateways as well as our Call Recording, Speech Analytics, WFM platform (Verint). This Lead Engineer role will be pivotal for the management, design, and development of a strategy for both our current and forthcoming applications. He or she will work with business partners, internal stakeholders, and vendors to build, maintain, and enhance our Cisco Telephony and call center technology capabilities. In addition to the Lead Engineer role, this person will also be responsible for testing, production support, and optimization for all Cisco and Verint advanced technology suite by using the products listed below. Additionally, this person will also be responsible for security compliance and IT administrative controls and help manage, design, build, and maintain our Call Center Technology tools and services creating a fast, nimble, secure, and scalable software development framework.

Technical Experience:

Self-starter with proven analytical skills required to be successful in this role

Production support

Hands-on design, and development experience with following products is a must: Cisco Unified Communications Manager, Cisco Finesse, Cisco Jabber, Cisco Unity, Cisco Emergency Responder, Expressway Core and Edge, CUBE/Voice Gateways

Familiar with SIP Trunking

Firsthand knowledge of Verint 360 Suite or comparable platform (Call Recording/Quality Monitoring, Speech Analytics, Workforce Management)

Communication and Leadership style:

Ability to deliver results by demonstrating integrity and active listening

Creative problem solver with a focus on attention to detail

Strong written and verbal communicator with an overall positive approach

Education and Experience:

Bachelors degree and/or equivalent work experience

Technical Cisco certifications such as Cisco UCCE is preferred

5 + years of work experience within Information Technology

5 years of hands-on experience delivering Ciscos Advanced Telephony Suite

Experience with design and implementation of applications and SDLC practices


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    Registered on October 7, 2017


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