Loading…

Advertisement:



Help Desk -tier Ii Job In San Antonio, Texas, Quadrant, Inc.

Published 2022-09-22
Expires 2022-10-22
ID #1178481978
Free
Help Desk -tier Ii Job In San Antonio, Texas, Quadrant, Inc.
United States, Texas, San Antonio,
Published September 22, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Help desk -tier ii
Remote:
Work from home:


⇐ Previous job

Next job ⇒     

Description

Help Desk Tier II



Fort Sam Houston



Must:



TIER II Help desk specialist:



Current DoD Secret clearance or Level III Public Trust



3+ years of enterprise experience in commercial or government environment



2+ years' experience working in help desk / desktop support role



Previous Customer Service experience or Call Center environment



Experience with IT and Help Desk technologies, to include Remedy, Heat, other ticketing systems



Experience with VPNs, remote and VMware tools, Office 13, Exchange, Active Directory, Windows 7 and 10, and knowledge of laptop technologies strongly preferred



Strong communication skills both written and verbal



Cert: IAT level II or III : Security+ CE, CASP, CISSP, GSEC, CCNA Security CISA



Duties



The Help Desk will be performing the following duties:



Answer calls coming into the Tier 1 Help Desk by the third ring



Create a customer incident in Remedy, the call tracking software for every call answered



Cross train on Blackberry Support, adding and deleting users to the client network as well as other ad hoc tasks



Coordinate with team to ensure rapid response times and follow-up with customers



Ensure that all VIP calls are responded to immediately



Develop professional working relationship with customer to better understand business needs



Process customer orders, prepare correspondence, and fulfill customer needs to ensure customer satisfaction



Provide technical support to end users on a variety of issue



Identify, research, and resolve technical problems



Respond to telephone calls, email and personnel requests for technical support



Document, track and monitor the problem to ensure a timely resolution



Update and develop CAC policies and procedures



Coordinate and consult with Customer, Engineering, Deskside Manager, vendors and team members to meet customer requirement



Advise management of potential risks that may have impact on customer base and operating environment



*Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.

⇐ Previous job

Next job ⇒     

 

Contact employer

    Employer's info

    Registered on October 7, 2017

    Advertisement:

    Quick search:

    Location

    Type city or region

    Category


    Category info:

    Technology ("science of craft", from Greek τέχνη, techne, "art, skill, cunning of hand"; and -λογία, -logia) is the collection of techniques, skills, methods, and processes used in the production of goods or services or in the accomplishment of objectives, such as scientific investigation. Technology can be the knowledge of techniques, processes, and the like, or it can be embedded in machines to allow for operation without detailed knowledge of their workings. The simplest form of technology is the development and use of basic tools. The prehistoric discovery of how to control fire and the later Neolithic Revolution increased the available sources of food, and the invention of the wheel helped humans to travel in and control their environment. Developments in historic times, including the printing press, the telephone, and the Internet, have lessened physical barriers to communication and allowed humans to interact freely on a global scale. The steady progress of military technology has brought weapons of ever-increasing destructive power, from clubs to nuclear weapons.


    San Antonio (; in Spanish, "Saint Anthony"), officially the City of San Antonio, is the seventh-most populous city in the United States, and the second-most populous city in both Texas and the Southern United States, with 1,547,253 residents in 2019. Founded as a Spanish mission and colonial outpost in 1718, the city became the first chartered civil settlement in present-day Texas in 1731. The area was still part of the Spanish Empire, and later of the Mexican Republic. It is the state's oldest municipality, having celebrated its 300th anniversary on May 1, 2018.The city's deep history is contrasted with its rapid growth over the past few decades. It was the fastest-growing of the top ten largest cities in the United States from 2000 to 2010, and the second from 1990 to 2000. Straddling the regional divide between South and Central Texas, San Antonio anchors the southwestern corner of an urban megaregion colloquially known as the "Texas Triangle". The Greater San Antonio and Greater Austin areas are separated from each other by 80 miles along Interstate 35. San Antonio serves as the seat of Bexar County; San Antonio is the center of the San Antonio–New Braunfels metropolitan statistical area. Commonly called Greater San Antonio, the metro area has a population of 2,550,960 based on the 2019 U.S. census estimate, making it the 24th-largest metropolitan area in the United States and third-largest in Texas.San Antonio was named by a 1691 Spanish expedition for Saint Anthony of Padua, whose feast day is June 13. The city contains five 18th-century Spanish frontier missions, including The Alamo and San Antonio Missions National Historical Park, which together were designated UNESCO World Heritage sites in 2015. Other notable attractions include the River Walk, the Tower of the Americas, SeaWorld, the Alamo Bowl, and Marriage Island. Commercial entertainment includes Six Flags Fiesta Texas and Morgan's Wonderland amusement parks. According to the San Antonio Convention and Visitors Bureau, the city is visited by about 32 million tourists a year. It is home to the five-time NBA champion San Antonio Spurs, and hosts the annual San Antonio Stock Show & Rodeo, one of the largest such events in the U.S. The U.S. Armed Forces have numerous facilities in and around San Antonio; Fort Sam Houston is the only one within the city limits. Lackland Air Force Base, Randolph Air Force Base, Lackland AFB/Kelly Field Annex, Camp Bullis, and Camp Stanley are outside the city limits. Kelly Air Force Base operated out of San Antonio until 2001, when the airfield was transferred to Lackland AFB. The remaining parts of the base were developed as Port San Antonio, an industrial/business park and aerospace complex. San Antonio is home to six Fortune 500 companies and the South Texas Medical Center, the only medical research and care provider in the South Texas region.

    Source: https://en.wikipedia.org/