Description:

SERVICE CENTER ASSOCIATE - AUTO CLAIMS

Job Description

PRIMARY PURPOSE: To work as an intermediary auto claims handler between our field staff and our clients to ensure the best possible auto claims experience.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Assigns new claims to the appropriate claims handler.

Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the claims management system.

Contacts the customer by telephone, written correspondence and/or the claims system regarding documentation required to process a claim, required time frames and claim status.

Communicates clearly and professionally with the customer by telephone and/or written correspondence regarding all aspects of claims process.

Participates in and maintains a quality service culture within the Customer Service Team.

Attendance during scheduled work hours is required.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.

Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing

High school diploma or GED required.

Experience

One (1) year of clerical or customer service experience or equivalent combination of education and experience preferred.

Skills & Knowledge

Excellent oral and written communication

PC literate, including Microsoft Office products

Good customer service skills

Ability to multi-task in a very busy work environment

Strong organizational skills

Good interpersonal skills

Ability to work in a team environment

Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.



Requirements:

Important notes:-

Work location: In-office Elgin, IL (only local candidates)

High School Diploma/GED preferred - not mandatorily required

Customer Service