Job Description Job Description

Technical Support Engineer

Overview

My client is a global leader in industrial automation and connectivity, this company delivers innovative solutions that power smart factories, buildings, and infrastructure. Known for reliability and engineering excellence, they help customers streamline operations and drive digital transformation across diverse industries.

Responsibilities

Deliver expert-level support through phone and email during standard business hours

Guide users through technical challenges and system applications

Log support activity in the CRM system and collaborate closely with sales team members

Develop technical content such as tutorials, sample programs, documentation, and demo units

Lead and support product training initiatives for both internal staff and external partners

Represent the company at industry events and trade shows (occasional travel up to 10%)

Qualifications

Bachelors degree in Engineering or a related field

for automation or control systems

Familiarity with PLC programming, control panel design, and industrial equipment integration

Excellent communication, organizational, and problem-solving skills

Ability to lift and transport equipment (up to 50 lbs); must hold a valid drivers license

Join us in shaping the future of our products while advancing your career in an innovative environment!